Service Experts Heating & Air Conditioning Reviews

"the young men did a beautiful job of leveling our condensor unit. when they were done, other than it being level, you couldn't tell they had worked on it, all the landscaping rock was back in place."

"Last year, I was told that I should pay $200 for a UV leak sealant that would help detect a leak if it existed. This year, I was told it doesn't help and I need to pay $500 for a nitrogen leak search (which took 15 minutes)."

"He got my furnace to run but could not figure out why it stopped running."

"Efficient visit and appeared thorough"

"Very nice, timely and extremely thorough."

"Roberto took the time to instruct me on how to run my thermostat"

"I had a no contact appointment & my only contact was by phone."

"I would suggest making sure your employees always wear a mask these days when entering someone's home. Matt was not wearing one and I would expect that to be something automatic when coming into someone's home these days. ( He did go to his truck to get one when I asked him about it.)"

"Customer friendly and courteous. Took care of business in efficient manner"

"He was thorough and took time to explain what he was doing. Very pleasant."

"He was very kind and informative for what we needed."

"he conducted himself very well he wore a mask and booties very professional"

"Roberto arrived as promised and worked efficiently thru the process and answered all questions. Took care of paperwork quickly."

"Thorough and pleasant"

"Technician was very informative to some upgrades!"

"very professional"

"Very Knowledgeable"

"called ahead, arrived on time, had protective masks and procedures all during the visit. made equipment changes that did not meet specs."

"Tom was efficient and prompt. did a good job of explaining the results of the check-up with me."

"Professional and knowledgeable"

"Efficiency of technicians"

"Very good work, reasonable price"

"on time,good job"

"mat was very friendly. Knew what he was doing and fast"

"Rude and disrespectful saying we put in our own filter which WE HAVE NEVER DONE ! He throws it in my face arguing YES YOU DID!!! Im very displeased with the young mean idiot you sent ! We may not be renewing our contract after this joker !!!"

"Very satisfied with service. Serviceman was knowledgeable and pleasant."

"Roberto was very professional and nice. He diligently completed his work and cleaned up his work area. I appreciated that he wore a mask as well as booties."

"Helpful, thorough, friendly, did a great job."

"Technician was through and knowledgeable."

"John had a solution to my problem and agreed to repair after the cause was fixed, so I didn't end up damaging more components while I waited for repair. He was able to tell me how much I would spend, and also helped get the repair scheduled asap."

"John was nice, professional and knowledgeable"

"Ernie was patient in explaining, not rushed, observed social distancing protocol."

"Very professional and offered helpful tips. Thanks to Tom"

"Efficient and complete work"

"The technician was professional, called ahead of time to give an ETA for their arrival, completed the inspection in a timely manner, and provided assistance with a filter."

"Polite, timely"

"Roberto answered all my questions and was very knowledgeable."

"Got it done quickly"

"Your guys are always on-time, friendly and complete their work professionally."

"William was courteous and cognizant of the COVID-19 distancing requirements. The service went well despite the new environment we are living in."

"Good customer service"

"John called and let me know when he would be here and he came was friendly and courteous. He explained his routine."

"HVAC service very good. But harshly reduced rating due to paragraph 8 on back of my receipt. Issue is telemarketing and robocalls, 3rd party. This is my 2nd attempt to complete this survey, error message after SUBMIT my 1st try; therefore even poorer rating. No character counter nor limit shown herein. It is common experience, I am happy with product & service, later advertising and marketing makes me dissatisfied."

"Did through job, paid attention to detail."

"Colton is very professional and knowledgeable. He answered all of my questions in terms I could understand."

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"I was happy with the service and recommendations provided"

"On-time, professional, I strongly felt that I could trust John"

"Doug was on time, knowledgeable, and answered all my questions"

"We had a quote for $1200 and were billed $1900."

"It started without coordinating the service with me but the technician took care and control of the situation. He provided a very competitive price and quick repair."

"He knew nothing about why he was there. Didn't know about the discount."

"Ernie finally diagnosed the problem with the roll out switch, which was a crack in the heat exchanger. Three other technicians failed to find the problem on Feb.11, 28, and March 2. Very satisfied with Ernie. Not satisfied with other technicians."

"Great service"

"very professional"

"very detailed, talented, explained the problem, took corrective action, very plased!"

"Very efficient and professional. Took extra steps to call for warranty on my furnace. Technician went outside to check if system was funneling air out properly."

"professional service"

"Very thorough and very professional."

"Austin did a good job, was thorough and kept me posted on what he was finding."

"Doug was most respectful, polite and concerned about our issues."

"Tom Was very professional and through. He explained what he had done and made some suggestions for me. BONUS! He coiled up the hose perfectly, just the way I would have done it!!"

"Ernie worked promptly. He invited my comments. (At first he thought he had come to service, but when he understood it was the cooling system, he altered his plan and effort."

"Quick, efficient on time and neat"

"Our technician, Roberto Ortiz was very helpful in explaining the features our system. He provided us with details about the preventative maintenance and when they would call us and come out to change the furnace filters. etc."

"Roberto was friendly, knowledgeable and took time to explain things"

"My appointment was rescheduled a few times which was inconvenient for me and it took a while to get my furnace serviced. However, the phone staff tried to be helpful and when I finally got it fixed the service was very good and professional."

"Tech explained fully why the situation happened"

"Logan & Jake arrived early, I like that...they were polite, professional and explained everything in terms I could understand. All along the installation process they told me what and why they were doing something. Very cool. Logan & Jake are an asset to SE!! thanks guys!!"

"Tech was informative, immaculate in his work and I had one heck of a dirty furnace! Worth every penny!"

"The came right away and we're very helpful. Figured out the problem."

"Roberto took good care of me."

"Chris provided a lot of good info and answered all my questions."

"The tech seemed knowledgable, careful and communicated what he was doing. However, still experiencing the same failure mode during heating cycles. The problem is not resolved."

"I never received the follow up information I requested"

"Technician re-wired my humidifier after informing me it was not wired correctly. There was an electrical burning smell after he left and the furnace completely lost power."

"He explained everything and was very thorough"

"Service was fast and efficient and did a thorole exmination of the furnace"

"1. Charged $125 for a flame sensor. I researched a flame sensor for my furnace and they cost from $7 to $30. If this is correct we were overcharged. 2. While talking with Ernest about equipment replacement, I recalled a plumber telling me our gas line running in front of the water tank is illegal. He said it may be inconvenient but I could leave it as is. I expect any work performed to be legal and 100% up to code."

"Experienced and detail oriented"

"Technician completed repair, but there may still be a problem"

"John was able to diagnose and locate the part needed for my humidifier quickly and worked with my schedule to come back and install the part."

"Dough found the boiler problem and correctly fixed it."

"We agreed to have the installation begin at 8:00am, it didn't start until 11:15am, which was the original time, until we called and changed it. However, the office did not convey this information to the Technicians."

"Very knowledgeable technician"

"He was very informative and gave us tips on how to take care of little problems before they turn into big maintenance problems."

"All three service techs did a fantastic job. They were all very friendly, knowledgeable, and professional."

"Service technician was knowledgeable and professional. He had a pleasant demeanor."

"There was a bit of confusion with my initial call - but once that was clarified - I received a callback - and a technician was dispatched."

"Tech was competent"

"He was very professional and hard working."

"Some of your competitors estimates much better for same or better equipment."

"John came in and did his work in an efficient manner."

"Courtney was awesome!"

"He misdiagnosed our old equipment, said that we had a one stage furnace when we have a 2 stage furnace. Very vague with no Lennox numbers on what equipment he was quoting us for. So what would we get ? Service Experts could easily substitute any Lennox furnace. You lost us New Years eve day when you would not come.. At that time we were a former customer."

"Ernie discovered a potential problem with the furnace, ignitor and flame sensor needed. I could see how the parts were corroded. Potential problem eliminated with replacements."

"Always Do a excellent job"

"The service was good"

"Technician, Tom S., is everything a homeowner hopes for. I will be requesting Tom S. for my future service appointments."

"Tech very knowledgeable"

"Roberto was very thorough on checking on my Trane heater. He answered my questions, etc. I was concerned when he told me to have my blower cleaned. I had that service done by another company less than one (1) year ago. I guess I thought that would have been evident."

"tech delivered 2 filters and collected the money"

"The tune-up service provided by my technician was done in very professional manner. He provided me with suggestions to improve the life of my furnace. However, a Service Experts Representative called me before my appointment informing me that my technician would be delayed until the later end of my window. My technician did not arrive until and hour and a half past my appointment window. Luckily, I had some flexibility with my schedule, but the delay was later than I expected."

"John was efficient and provided great customer service"

"Technician was very knowledgable and skilled in identifying the problem with the furnace. He had it fixed in no time."

"Tom seemed to be capable to evaluate the boiler."

"After Roberto Ortiz diagnosed the cause of my no heat situation on 12/23 and I had scheduled repairs for 1/2, I experienced another no heat incident on Saturday, 12/27. The operator I talked to on Saturday tried to find out if the repair parts were available to a technician so that they could make the repairs on Saturday. The parts were not available and I was able to finally get the system restarted and settled in to hold my breath until Thursday the second. i was surprised to receive a call on Monday morning telling me that a technician was available to install the parts that morning. Repairs were completed 4 days before they were scheduled and I'm able to sleep again knowing that I won't wake up to a freezing house."

"Crew that came did not perform any maintenance on the furnace like vacuuming it or cleaning the flame sensor. When it came to changing the filter, they apparently didn't have the right size so they just used one of mine without even asking. They also used scare tactics inferring I wasnt taking good care of my family unless I replaced my furnace. It was just a bad experience all around."

"Roberto was prompt and efficient in performing the service."

"Technician broke my furnace. Furnace was making a noise (but still working), so I called Service Experts. A technician came out and opened up my furnace and told me I needed $5k in repairs. After he left, I tried to turn the furnace back on and it is completely broken. Will not start up. I know he broke it, I am not an idiot. He was alone with the furnace for about twenty minutes, then he switched everything off and left. I called back to ask if he could come back and I never received a call back from him."

"Ernie is always great at communicating the issues with our heaters and A/C"

"On time; polite professional; answered all my questions."

"Dashawn was courteous and quick"

"Deshawn called first and arrived on time. Used foot covers. Worked diligently and efficiently and answered all questions."

"Technician was wonderful."

"2 Lenox furnaces installed in Oct. So far have failed 2 City inspections. Also, was told I would get $200 rebate from Xcel, now I am being told I do not qualify. Get your facts together, I considered the rebate when making my furnace choices. I think Service Experts should honor the $200."

"roberto is knowledgable and polite"

"He explained what he did and gave me information to think about for next visit."

"Usually the technician has the necessary filter. I had called in at the time of making the appt. (late Oct.) to specify our needing filters--which are so very HARD to find. He did return late the next day with them."

"The technician was polite, explained everything he checked over and was knowledgeable in the furnace/ heating Industry."

"Very polite and informative and patient with us as seniors"

"Very good service and expiation on our old furnaces."

"Very informative and transparent"

"John Balfe did a very thorough and competent job of handling our servicing heating unit."

"Thorough and explained everything."

"Tom was totally good natured about coming out to change the batteries in my thermostat (blush). He also took time to give me tips on running my home more efficiently. Much appreciated."

"You all are kind considerate and honest"

"Everyone was nice and very knowledgeable. They explained and showed me what the problems were."

"Tom was very knowledgeable and confident with his service."

"I got quick response The price was different than what I was told $1112 for the motor + 100 to open the lennox store on Sat minus the $84 call for Fri night. I paid $1222.00"

"Gave explanations, very friendly"

"John was very friendly and explained everything he did."

"I first talked to Rick @ 3:30 AM in the TX call center, & he reassured me that John would be at my house within a 2-hour window. John rang my doorbell @ 5:30 AM & proceeded to inspect my furnace & diagnose the problem. As I suspected, the flame sensor needed cleaning, as the fan would not shut off & the burner kept coming on & off. John cleaned the flame sensor & went ahead & completed the regular service cleaning, since I had already scheduled it for Dec. 18. I really appreciated the time John spent explaining everything to me about what he was doing, & he was professional, courteous, & knowledgeable. I felt safe that my furnace was in great working order after he left @ 7 AM! Robin in the local office has always been very helpful, as well!"

"very friendly and professional"

"He found a problem with out plenum & did his best to fix a problem that has to do with installation."

"Ernie ran diagnostics and replaced the pressure switch and had the furnace up and running in no time."

"The tech was on time and did a very thorough service"

"The comfort in knowing he knows his job"

"Efficient, proficient and polite service once again from Deshawn."

"Doug was very knowledgeable. New how to educate me on my furnace."

"Everyone was very professional and thorough on our new furnace."

"John is great; when asked, explains what he is doing and why; helpful in all respects."

"He was good, fast and explained everything well."

"Service by Doug was performed professionally. He knows what he is doing. Arrived on time. Very amiable. I value having the same technician service my furnaces over the years,since it gives him the opportunity to know the equipment well."

"These guys were very professional!"

"Professional and prompt on service"

"John is very thorough and explains what he's doing and why."

"not a 10 because needed parts wee not available."

"Nic Monahan, the service experts technician who came to service my furnace on Friday afternoon, November 2 was very thorough. Not only his work on the furnace, but also with his discussion with me afterwards about the various options available to me regarding replacement, and repair."

"Very knowledgeable service person. Tom Schimmer"

"Nick is the nicest, nicest most respectful young man!!!! He showed concern for our questions, and was most patient to help us!!!"

"Serviced by knowledgeable professional who explained system functioning, performance, and recommendations."

"Called when on the way, warned of delay with snow, knowledgable, polite, asked if any questions."

"Alberto communicated timely and was thorough."

"pleasant"

"Doug has been our tech for years - he knows systems and is a very kind man with lots of respect for our home. He puts on shoe covers immediately and is very honest in his assessment of our furnace and air conditioner."

"Your company always does such a thorough job servicing our units."

"I have to see the cost of my water bill"

"The quote was the highest out of 5 other HVAC companies."

"Tom was knowledgeable and experienced. He took time to explain and point out different items, including potential problems."

"He explained what he was doing"

"Everything done well. He arrived late - due to snow storm."

"Technician was very knowledgeable and quickly resolved my issue."

"He did a great job but the old system still did not work"

"Tom appears to have done a through job."

"No comment"

"Sincere desire to solve the problem with the intention of keeping the customer informed as to progress and options."

"friendly and professional"

"Nick was on time and pleasant (friendly smile) and efficient."

"Friendly, efficient and competent service."

"Took one point off for late arrival. Appointment was for 2-4. Tom got here about 4:45. I was kept informed but it was still frustrating."

"Quick response, explained problem, honest service."

"Repr was very nice and completed the work in a reasonable time frame"

"Tech was very thorough and explained everything."

"John was excellent (as usual). This was his second time to my home and I was SO PLEASED you sent him out again!!!!!!"

"Someone screwed the time of our appointment!!!"

"very professional, personable, and knowledgeable"

"Very complete, spotted things that were not apparant"

"Tom was thorough and very knowledgeable."

"Comprehensive and thorough servicing. Couldnt have been better."

"Thorough explanation. Obviously highly experienced. Reinforced our choice over years of using Service Experts."

"Colton appeared to be thorough in checking our furnace. The suggestions he made seemed reasonable. He was polite, clean, and courteous."

"Thorough detailed information"

"DeShawn did a good job in servicing my furnace"

"The technician, William, took his time to clean our furnace, replace two filters, and then check everything to make sure it was working correctly."

"I don't feel it was as thorough as past check ups"

"John explained everything he was checking - and shared the information of the results. Totally transparent. I appreciated that."

"professional and completed the job quickly. Thanks to Ernie."

"Fast and Neat"

"Professional, friendly, knowledgable, informative!"

"Roberto was very good at explaining what he was doing. Prompt on his arrival time"

"He was very efficient and there were no apparent problems."

"I had specifically asked for Doug for this service and was assured that he would be the one coming out to our house."

"Deshawn was very knowledgeable and explained to me everything he was doing. Very respectful and professional!"

"Efficient"

"Men were very efficient, professional and respectful."

"This is second time had ac checked, this time he got it cleaned out and running better, without the rattle."

"Roberto was very knowledgeable and professional."

"It was timely because of an urgent need and the technician was friendly and patient. He was willing to explain how best to avoid this situation in the future."

"Still great service."

"He was on time very nice and polite"

"Technician called and let us know they were coming, they arrived at the beginning of the service time window, they were very courteous, respectful and professional. He provided the service expected and explained the outcome and gave us options with prices and consequences (if we didn't take action)"

"One suggestion - the technician came out to our house Saturday to evaluate the issue with our furnace and determined that we would need a new circuit board / panel. When he came back on Tuesday to replace the panel, he had to come to the house, verify the model number, and then leave to go get the part. Having already been at our house, there was an opportunity to have collected the needed information on Saturday. This would have allowed him to arrive on Tuesday with the right part and save us over an hour of time. The actual replacement of the part only took about 15 minutes, but waiting for him to leave, get the part, and return was not very efficient."

"Very competent and understood best needs of system."

"I like the reminder call for the check up. Very Helpful! On time, weekend option. Full checkup ! Quality work."

"Good explanations during servicing"

"John Balfe is one of the best Techs that we have had on the maintenance inspections. All of your techs have been good but John was a little biit better."

"HE WAS VERY POLITE AND DESCRIBED WHAT HE HAD DONE ."

"Cody's concern, patience and knowledge put our mind at ease with our electrical issue"

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"The technician was on time, efficient and very personable. Great customer service"

"Nicholas was very personable and informative when he came out to service our air condition. I would highly recommend him again. Very nice person."

"on time good work"

"Doug was great ... including the fact that he actually "followed up" with what he said he would do!"

"Timely Clean"

"Right to the point, quality work"

"Deshawn was a total professional. He trouble shouted and completed the repair in the amount of time it takes to change cloths"

"Knowledgeable tech Efficient Cordial"

"Great tect"

"Great Tech"

"Great Tech"

"Listening and understanding of the issue at hand is big for me. And having someone come out day of was great."

"timely, pleasant, efficient"

"Outstanding tech."

"we've been customers of service experts for years. we love and trust the product and love and trust the folks we deal with."

"My daughter was here with a newborn so I was concerned about the house being comfortable. Having a technician here on a Saturday was both surprising and appreciated."

"He called a 7:30am for a 10-12-noon appointment. Came a 9:00am spent about 20 minutes analyzing the situation told me the whole A/C system needed replaced due to R22 being phased out - then called his salesperson "Chris" to come out and price a new system. R22 refrigerant is available and can even be purchased on e-bay and can be used in older systems - I felt he was deceptive and a shill for the sales people."

"Tim communicated his service advice very effectively and provided quality customer service."

"After repair I was told system is unrepairable."

"Very personable and helpful"

"Roberto was very thorough in explaining why things were happening."

"Roberto was able to figure out what the issue with our AC/Furnace was with minutes of entering the house, which was great considering we had already had a tech out for the same issue. He special ordered a part that he was 99.9% sure was the cause of the issues, came out to replace it a few days later, and everything was working perfectly after about 30 minutes. We'll definitely reach out and ask for Roberto for any other issues we run into. Thanks, Roberto!"

"I was given the utmost respect from Tim. I completely trusted him, more than anyone that has been here so far from this company. He answered all my questions. I didnt even feel like I needed to follow him around while he did his work!"

"DeShawn was polite, professional and very skilled"

"William did a thorough tune-up of my air conditioner and explained the reason I needed a part replaced on the system. William is very friendly, cordial, and professional. I felt confident in his expertise working on my HVAC equipment. Very satisfied with my service experience with William and Service Experts."

"It was more expensive than I thought it would be."

"Very easy to talk with and UNDERSTAND Fast and efficient service"

"John was friendly, did a good job, and explained everything to us with regard to our unit."

"The representative was very personable and knowledgeable."

"Technician was very efficient and answered all my questions also had a great attitude."

"The tech was very professional, knowledgeable and thorough."

"Great technician. Polite, professional and all around great guy"

"Very knowledgeable and friendly. Answer all questions. Not pushy"

"On time, efficient, helpful informative"

"We fished a project and now we will see how it worksk"

"Great communication , and they did what they said they would do. Great leadership"

"Service attendant explained situation expertly."

"The technician tried selling a completely new heating and air conditioning system before describing the issues with current system"

"Unnecessary part replaced"

"Tim was very professional and worked very hard. He genuinely seemed to care that I was satisfied with his work and asked and answered all of my questions."

"Nobody is perfect. Cody was excellent."

"Efficiency"

"Nick was very helpful and proactive"

"Roberto did not fix the issue. I called another HVAC company, and they were able to resolve the issue. They said it looked like he didn't even take the unit apart to inspect. He assumed, based on the age of the unit, it just needed to be replaced and did not diagnose at all."

"DaShaun was super nice, professional, knowledgeable, and quick"

"On time, respectful, efficient and proficient"

"Execellent explanation of cost and available financing ."

"Nick was courteous and set about his work quickly. He kept me informed of what was doing and if anything was not right. Very informative on how things worked. He gave suggestions on what to fix and let me know what may have caused the component to malfunction."

"Very professional. Did a great job."

"Very polite, curious, explained things well"

"He did not try and sell me some thing he was honest , unlike prevoius tech that came out that did not do his job."

"Excellent and very expert service."

"Very person oriented. Pleasant to talk to and very knowledgeable."

"Rep very courteous and explained"

"Tech took a long time. He was on the phone behind the air con, doing who knows what for at least 10 minutes. He didnt check the humidifier like the last tech."

"On time, friendly and professional."

"Good workmanship. knowledgeable, fast and friendly"

"Roberto did a very thorough job. He was very articulate and explained the results of his inspection in detail that was easy to follow."

"Took time to fully explain everything. Answered all of our concerns."

"The technician did not try to sell me something I didn't need or want.. I have been with you for years, and this was a refreshing change!"

"There was a default in the part and that was very frustrating for the Tech"

"Doug is very knowledgeable and professional."

"Very professional and knowledgeable"

"We had a problem getting our new AC to go on. Roberto found what the problem was quickly and explained why it wouldn't trip on. He was professional and pleasant."

"DuShaun was personable and helpful with answers to my questions."

"Tech was very thorough"

"prompt, friendly, called ahead and seemed very knowledgeable"

"John was very thorough and efficient."

"He called when he was on his way and arrived in that time frame. He went about his work and did what he was suppose to do."

"De shawn explained the problem very well to me"

"Sending out a tech that cant complete the job. He determind that we had a different issue charges me for the different issue but cant do the work"

"Carlos was so charming and I believe he actually cares about taking care of us"

"Explained what he was doing and why. gave me options."

"We didnt get our issue fixed and did not receive a call the next day as we were told that we would."

"Excellent service. On time, friendly, efficient and explained everything as he was going along."

"Colton was very professional and explained what he was doing. He answered all of my questions."

"Problem was addressed at a fair price. Technician arrived on time and communicated well during the fix."