Service Experts Heating & Air Conditioning Reviews

"I was very satisfied with initial contact with the company in November 2021 when I needed an old furnace checked and ended up purchasing heater, A/C and hot water heater."

"Technicians provide quality and professional service"

"This service rep was excellent but not all of them are."

"I have been a Service Expert customer for over 20 years. They are very reliable and have excellent customer service."

"Excellent and timely help."

"low pressure sales"

"I don't usually make recommendations to family and/or neighbors."

"prompt service"

"Found something wrong with our air conditioner fix it and saved us money."

"Always received prompt, expert and reliable service from Service Experts."

"Always professional and explains what he or she did at the apointment"

"Polite, comprehensive and effective service"

"Because I get really good customer service, especially from the repairman named Doug, who has been with the company for many years. DOUG IS THE BEST!!!! HE IS A 10 AND I HOPE THE COMPANY VALUES HIM AS AN EMPLOYEE."

"The guy was polite, wore a mask. I pointed out what to do & he did the work."

"Good service. The annual service contract is pricey."

"Good work"

"Billing is incorrect.. bottom of service ticket 0130447 clearly states two payments , made receipt shows only one. Called office to report same clerk said "computer is slow"..!!!!!!!!!"

"I would have rated you higher if you werent so expensive."

"Service Experts have been servicing my furnace and AC units sense they were install and have always been prompt professional and treat there customers with respect."

"Tom is a great teacher. He explains things well."

"The tech was very pleasant and knowledgeable, took time to explain what he found and move on to the next part."

"I have only had 3 men that done a good job and this wa one of them. I was so pleased to see how this wonderful person cleaned and fixed everything. He was very had working person. GOOD JOB."

"Always dependable, courteous and do a thorough job. I gave my daughter in law your name and she also used you after moving into their new home."

"The guy was really nice and very knowledgeable at his job"

"Aaron had serviced my furnace & AC last April; that made me feel comfortable & safe with his being in my house & working on my furnace. Hes good & explained & answered questions."

"Aaron was great, on time and explained everything"

"Fantastic service"

"I wasn't at the house when he came but my son said he was satisfied."

"Technician was friendly, courteous, efficient & thorough."

"The honesty and concern for his customer!!!"

"Sales Rep Rory Godfrey was wonderful! What a delightful man! Very knowledgeable, professional, polite and friendly! It was a genuine pleasure doing business with him! Thank you!"

"Sherman is great. He's super respectful, knowledgeable, professional, and thorough. He always does a wonderful job and this time was no different."

"The tech called ahead, was here on time. He was professional and very knowledgeable."

"The technician was thorough"

"Great Tech"

"Very thorough"

"Prompt professional installation of top notch equipment"

"Everyone was friendly, courteous, knew what they were doing and cleaned up after themselves. We have not had air conditioning since we moved into this condo 3 years ago. When testing the ac we were cold in about 2 minutes! Looking forward to a comfortable summer."

"Technician Teddy wasn't in basement very long (compared to previous tech visits) but had a purchase recommendation, also when checking unit outside disconnected my hose. rather than use the front location near air conditioning unit."

"good information - pleasant and professional presentation - demonstrated readiness to be helpful with an old appliance and provided information about this."

"Teddy was on time, super nice, knew his stuff. Couldn't be happier with our service."

"Excellent work. Arrived on time and kept me updated on status of the project."

"The appointment was made on the same day I inquired. The technician was on time and was very thorough and helpful and explained what was the issue."

"Two different technicians came out, the first did not fix the problem. The second found an entirely different problem and stated I needed a new part and a plumber. I called a different company who does plumbing and HVAC. They have said the part does not need to be replaced and found a different issue."

"Teddy and Nick? were prompt, friendly and explained things in detail. I am beyond happy that even though they didn't mention noticing anything was wrong, the north side of my house is soooo much warmer!!!"

"Very thorough"

"Sherman was extremely knowledgable about our airconditioning and heating system and went above and beyond the call of duty to locate and correct the problem we were having with the shut off. Also extremely polite and patient in explaining to us what he was looking for and then how to fix it. Also took great care to use booties to keep our floors clean when going in and outdoors. He is our hero!"

"Mostly professional. Showed up on time. My main issue was with the electricians who were not so professional, stayed late, and the system didnt work when they left. A tech came back out two days later and fixed it."

"Teddy was focused, personable, and did a good job of explaining what he found."

"Teddy did a fantastic job!"

"Did a good job"

"I received a very HONEST assessment of my proposed project which helped me make an informed decision."

"Teddy showed up at my house with a smile on his face and a winning attitude. He immediately found the problem, fixed the problem, explained the problem and was very personable and professional."

"Your response was amazingly fast. Abby who took my first call was so understanding and compassionate and even re-arranged the serviceman's call schedule to get us taken care of at a time that worked for me - even calling another customer to get them to switch their service times. The serviceman was super nice and gave very good service and charged me a very reasonable amount. I am so glad I am a member of your service program!"

"Timely, courteous service."

"TECH WAS VERY KNOWLEDGEABLE AND POLITE"

"Quick, thorough blower cleaning"

"Doug was great and very professional"

"Good man, and he knew what he was doing."

"Mechanic explained what he was checking and what were the results."

"The technician was friendly and efficient."

"Ordinarily, I don't give any rating higher than a 9, but in view of the excellent service a gave a rating of 10!"

"Arrived on time, explained results and answered all questions."

"Because it was cut wrong twice the service man is very nice and he was very helpful"

"On-time and knowledgeable"

"Carlos was right on time, explained everything to me and was extremely polite and courteous."

"Technician was very good but the margin pricing of our new thermostat was outrageous. We bought it from Amazon for $100 while Service Experts quoted us $580. No wonder there is inflation going on when vendors mark-up their prices to such ridiculous amounts!"

"The entire experience went smoothly."

"On time, courteous and professional."

"The service tech was very considerate, with good manners. He didn't interrupt my work more than necessary. Everything seems to be working fine."

"The technician plumber you assigned me Was utterly fantastic. He saved me so much money and did a beautiful job. Youve got a gem of an employee there!"

"Called to announce his arrival, arrived on time, worked efficiently and cleaned up before he left."

"Very respectful and prompt. Knowledgeable"

"Left attic cover cracked - did not inform me. Did not clean up filter debris left on carpet."

"Great tech"

"Very cold and snowy day and they worked us into an already busy day."

"Nice, mask wearer, changed out the furnace, set humidifier a little higher for the winter and looked at the hot water tankless. Great service"

"the service to my furnace was completed quickly and the service person was polite and focused"

"Tech performed a good job."

"Did a quick and great job with services. Very respectful of home and family."

"Polite, thorough service"

"So professional!!"

"Rory knew product line well."

"Aaron went right to the problem and corrected it"

"The technician was very friendly and knowledgeable also very respectful of my property"

"On time very polite did his job and left"

"The company responded quickly and the the service provider was excellent and polite. However, he was unable to fix the issue so that is the only reason I rated it as a 9 instead of a 10. Otherwise your company was great and very kind to give me an educator discount."

"I assume they did a good job, not really sure. Making appointment was an efficient mess. Your scheduling department needs work, appt always gets screwed up."

"Great response to a failing heating unit. Repairman Ernie was here the same day we called, and determining that it was time to replace a 22 year old unit, Ernie is our favorite HVAC guy. Brian came by that afternoon to assess our needs and give us a quote. He was very friendly and professional and didn't try to sell us more than what we truly needed. The unit was installed the very next day by Josiah with an assist from Teddy. Josiah did and great job installing and communicating, and did a super job cleaning up afterward. This was a perfectly executed textbook example of superior customer service and great teamwork!"

"The techs that came out to inspect my issue went above and beyond my expectations,"

"Very knowledgeable about heater maintenance"

"The telephone clerk was pleasant and helpful and wears able to schedules an appointment in only two days. Carlos, I think his name was, who came to check out my furnace was extremely polite, professional, and tidy."

"Technician was polite and did his inspection quickly. He even called to let me know he could come earlier than scheduled to see if that worked for me."

"Best ever. I lease & it's the best decision I've ever made!!!! Look into leasing you will be happily surprised."

"Ernie identified the problem and fixed it right away."

"Very satisfied with the professional work ethics and quality of work that Sherman and Josiah displayed. They were knowledgeable about the task."

"After techs were here we had no heat till they could return. House got to 59 degrees returned next day at 2 rather than 6-8 appt was set"

"Need more room then this space to even begin my frustrations! $660 for one part and a 15 min job? REALLY! Not an invoice to prove work, labor, part break down!"

"Aaron was rxcellent."

"He was very polite and helpful"

"On time and good job"

"Aaron did a great job and answered all my questions."

"He was very courteous, and answered all my questions. He offered additional ideas which were helpful."

"Problem identfied & solution done"

"Aaron is very thorough in the work that he does. He takes pride in his work and it shows. Thank you! Please note...regarding comments below...you mention plumbing but you now (again) do not have a plumber. Please get one! This is disconcerting if I have a plumbing emergency I am not sure who to call."

"Erie was nice and professional,however he did not take the time to look at multiple solutions to our problem. And was not clear on pricing"

"Very impressed with Aaron professionalism. Rory was a good conversationalist whose function is to keep homeowners from distracting Aaron. That's very smart."

"I've been a customer of Service Experts (and previous company) since 1998. They have always done a great job."

"Aaron was very professional and did a great job of."

"They were very efficient, and told me all I need to know about the condition of my system and water heater."

"Aaron was very professional and knowledgeable"

"Ordinarily, I give no higher than a nine but in light of the quality of your service technicians, I gave this one a 10. Outstanding service tech and assistant!"

"Technician was timely, asked me questions and took his time to be thorough"

"I called Service Experts because my thermostat indicated that there was a problem with the humidifier and that I should call the installer. Also, I felt cold even though thermostat was set to 75 degrees. Ernie checked the humidifier and the thermostat. Turns out the humidifier is not hooked up to the thermostat nor was there a need for it to be. He explained why that was not a problem. No issues. Now that I understand, I definitely am not stressed that serious repairs would be needed. I thanked Ernie. His checking eased my mind."

"Tech was very thorough. When office called to see if tech could come earlier they listened to me when I said the time I could get to location. Everybody worked together."

"The service itself was fine. No issues discovered. The technician was polite and helpful. However, he accidentally spilled dirty water from his vacuum on the carpet on our basement stairs and in our finished basement. He did his best to dry it out and clean with a carpet cleaner, but the carpet now has permanent stains on it. While it was accidental, it is disappointing."

"technician turned the gas off inside my furnace so i had no heat the next day."

"Knowledgable and efficient technician. He isolated the problem and was able to rewire, bypassing the Zone controller, to allow use of the heater until part or parts could be ordered/installed."

"Very thorough, friendly and professional"

"Teddy and Carlos did a great job."

"There was a couple things suggested to be fixed, but I haven't gotten an estimate yet."

"Professional and friendly."

"Doug is the best! I always know the tune-ups are going to be thorough and efficient."

"Iwent down stairs about 10 pm there wes water all over the floor Iwerked with the water over box it finally drained and the box worked ok from then on.now it ok."

"They went the extra mile to find a small problem and fix it."

"Your technician was not vaccinated and was not happy that we asked him to wear a mask. Then he spent about as much time using our bathroom as he did checking our furnace."

"Our new furnace installer was excellent. So efficient, helpful, and efficient. Anthony M. Did a super job."

"Friendly efficient informative"

"Guys were on time, polite, knowledgable and willing to explain mechanics."

"On time completed ck in short time"

"Our technician seemed knowledgeable and was very friendly and respectful!!"

"Rory came out and did a nice evaluation. However, I have not heard from him since. He hasnt replied to my text, voicemail, or email."

"Quick, competent, didn't try to sell us anything we didn't need"

"Was very professional,he cleans things a haven't seen clean before!"

"Aaron did a great job. Quiet and very professional."

"Sherman was the best. Very thorough, professional and respectful. I would like to request him every year. Outstanding compared to the others"

"Technician was, polite, efficient and came early for service appointment after office called to confirm earlier time was convenient for us. .Tech will order replacement filter for humidfier and return to install it."

"Great customer service and I really enjoyed the techs and think they were efficient, on time, and did a great job"

"Came on time and was very personable."

"Friendly, patient, helpful"

"very friendly and professional."

"Tech was pleasant, efficient, and explained all that he was doing."

"The tech was very nice and he cleaned and vacuumed the furnace and answered all my questions."

"Great as always"

"looks good, the job was done, arrived on time, good deal!!."

"."

"Friendly, friendly and very professiional."

"New furnace/AC installation in July went great with tech Ray. Professional, knowledgeable, personable, & skillful. 1st time furnace inspection with tech Aaron was OK, but I feel he could improve with communication & customer service skills. Also, I had to request a complimentary filter, which I believe is provided to all customers at the time of inspection. Since this is still a new furnace, I want to be educated as much as possible & be a good safety partner with Serv. Ex. I can only do that thru questions & knowledge."

"He does a real tune, checks things & vacuums out area always has done a great job for us!"

"Ernie was great. Explained everything well to us. Obviously knows his craft. We will request him as our regular tech for our bi-annual HVAC servicing and maintenance."

"He was here a while doing the work and everything checked out great."

"Steven seemed to work efficiently. He was also polite. I appreciated his finding that I had not changed my air filter regularly and instructed me properly without condemnation."

"Sherman was very helpful and educated me on the problem he discovered."

"Technician was very informative and answered my questions"

"He was efficient. Started the job, did the job, explained what he had found."

"Professional and courteous"

"Aaron is professional and did a thorough job."

"All techs that have come over over the years are knowledgeable, experienced and very friendly."

"Fast, efficient, friendly"

"Straight forward, thorough, and explained things."

"problem nor resolved"

"Aron the tech was very thorough and considerate. He explained everything he reviewed and examined. Nice personality"

"I called and that day you had a technician out to look at my unit, unable to repair it he had a sales representative come out the following day and he was very helpful. Very impressed with the prompt attention I received. Thank you."

"Professional personalized caring service. Well-mannered and confidence-inspiring. Also making and changing appointments were handled so easily and smoothy"

"Sherman was excellent. Very knowledgeable and prompt."

"Steve did some AC care that I dont think any of your people had done before. He took off the side panels and cleaned the pieces underneath which were covered with dirt."

"Great, professional technician."

"Sherman was very knowledgeable and resolved our issue quickly. The other gentleman was helpful as well."

"Our technician was in time, friendly, thorough and professional."

"Sherman was great! However, he did not have the replacement parts with him. Guess they have to be special ordered..."

"Steve was on time and did a great job."

"Very knowledgeable and courteous."

"Both service staff members arrived on time and provided us with good info on the mini-split unit and gave us info on adjacent a/c units which you installed a few years ago and we plan to have you do a service in the spring"

"Friendly, competent, efficient"

"The techs have always done an awesome job when they've come to our house. We've never had any issues."

"Steven patiently answered questions. I was very comfortable in having him in my home. He was pleasant, friendly and knowledgeable."

"Did NOT care to repair AC only replace AC and Heater"

"We have been service experts customers for years. It just keeps getting better. Sherman may be the finest example of the textbook perfect employee. He is a nice, well mannered, well spoken professional who does his work efficiently but never too busy to answer my silly questions or share his knowledge."

"very complete inspection and service"

"After Aaron installed a hard start kit and tripped the breaker the cooling never took place. House reached 85 degrees at 2 pm on July 22, 2021 On July 23rd Doug arrived and recommended the breaker needed to be replaced and recommended a specific contractor for me to call. The total estimated cost for trip charge & new breaker would be $250. I decided to call a friend electriction who said nothing was wrong with the breaker & my system was up & running but it would take at least 24 hrs. for the cooling system to catch up & cool the house. He was correct. On Sat. July 24 my house was cooling correctly and I did not have to change the breaker. I saved $250 by not scheduling your recommended contractor to come out. If Doug, on Friday's inspection or Aaron had informed me to give the system 24 hrs all of this misinformation would not have occurred. I questioned to your clerk (who answers the phone) whether or not the hard start kit was necessary to replace and that I felt I should be reimbursed for that part since all that supposedly happened was a tripped breaker!! Not to pleased with your service technicians at this point. I have been on your service contract for 15 plus years and have spent big bucks having you install a new furnace and air conditioner in the past plus other instillations during the years. I expect some reimbursement at this time. Rose Ellen Monge"

"It was informative and clear."

"Experienced, knowledge,courteous"

"Super friendly and informative."

"Crystal was friendly and knowledgeable, explaining everything to me in a way that I could understand."

"From Dominic in sales, to the portable a/c unit that he provided me; to Ray's, Ernie's, & Tyler's great work, I am so very happy with my new Lennox a/c & furnace so far! They all exerted great efforts, were professional, patient, conscientious, competent, & personable, & I felt very safe with the new equipment when they left. Also, Ray & Tyler came back the next day to address some thumping in the ducts, which they fixed, along with answering my many questions & concerns, as this was my first experience with a brand-new dual set of a/c & furnace. Dominic also answered all my questions regarding the products being purchased, prices, & the portable a/c was truly a blessing during the days it was here! I am a longtime SE customer & certainly have every intention of continuing with their great service! Also, the complimentary 1-year service checks will be great appreciated on my new equipment, as I have done those checks routinely every 6 months with SE! Thank you, Service Experts!"

"Great customer service"

"Helpful, courteous, good communicator"

"Diligent service person."

"Multiple calls, multiple service, no resolution. Had to call in another company to effect repairs. Filter installed was commercial not residential as it should have been. One tech didn't have his tools with him, so we waited I believe it was at least 24 hours for another to show up, and that was after multiple calls to call center. You can look at your records, I lost track of how many calls and how many techs came to the house. Call center was not helpful."

"Very pleasant technician. Seemed very competent."

"I've been a customer for over 20 years. Service Experts have always done a great job."

"We were told on the phone it would be an initial $99 dollar charge and a technitian showed up and was only here for 30 minutes and it was a $170 first charge. He then stated we were out of warranty and it would be a part cost of $1,500. We had to do our own research to know we had a 10 year warranty after waiting online for 3 hours with Lenox. We have a signature series unit and the warrany does not start until we took ownership of our new home. He definitely knew this but seems he was trying to get an additional $1,500 in payment. He also did not let us know why we had water in the bottom of our unit. I read online from Lenox this unit has also had some coil failures and I am not sure he even looked at this. I will finish getting this replaced by service experts but I have lost a lot of trust after just the first visit."

"Steven was an excellent technician. He was polite and friendly. He replaced the cover on the furnace area and put our garden hose that he used to clean the air conditioner unit back where it belonged."

"The technician was helpful but had only worked for Service Experts for 2 weeks and didn't know much about heaters."

"friendly and very professional"

"Good job,service,and very professional-also a very nice man."

"Crystal was thorough, honest, straight-forward and didn't try to sell me a new air conditioner! I think she is great and hope she will help me with my fall check-up."

"Steve did a thorough inspection."

"Technician responded quickly on Sunday.He said we would heatr on Monday about when we would get our air-conditioning fixed. It is Tuesday afternoon we still have not heard from you."

"Technician was great!!!"

"The gentleman that came out to do our service was great. He did a great job, was friendly and worked diligently. Setting up the appointment was a little difficult"

"Fast, efficient, on time"

"Knowledgeable, courteous technician."

"Rory was amazing! He was very thorough and explained everything so well. We felt so comfortable working with him and having him in our home."

"Steve is very knowledgeable, but very important also ~~~ polite, concerned, and respectful!!!"

"Steve did a really nice job in servicing our furnace and A/C. Very professional!"

"Doug always does a GREAT job. He is very thorough and does not cut corners."

"Very through job and customer friendly"

"Sherman was very thorough, conscientious, & professional with his service of my AC, & I felt safe & reassured when he was finished with his work."

"Thoroughness of inspection and unit cleaning."

"Service Experts always does a good job of maintaining my furnace and A/C unit. I've never met a tech that has not done a good job and has not been professional and courteous."

"He listened to where things were located, came in & did the job."

"Friendly efficient helpful"

"Friendly customer service, friendly and helpful technician"

"Helpful, efficient & friendly. Work was promptly and properly done."

"tech was knowlegable, courtious & effecient"

"Courteous and got the job done expeditiously."

"thorough check performed"

"Sherman spent a lot of time checking things out, actually did a few things that other technicians had not done so always happy to learn new things about my service provider."

"Professional and courtious"

"steven and doug were very skilled and efficient. they arrived on time and solved my problem"

"It would be a 10 except Aaron said he would call us to set another appointment to finish the inspection on the outside air conditioner, but that has not happened. Aaron was unable to finish the inspection because of the weather (snowing)."

"The resolution of my humidifier problem was slow. Several visits, a couple of pad changes, and finally a repair of the solenoid. I got the feeling that some of the technicians that visited were in over their heads. Another disappointment was when I ordered my own humidifier pads and learned that you guys charged me way over 10 times more than the pad cost me at retail. I get the concept of stocking fees, but thats exorbitant. Makes me wonder about the other fees Ive paid, or supplies that I have purchased from you. Up till now I felt confident about the work you have done. Robin at the office has been great to work with, but the quality of service is now something that I doubt"

"Technician was polite and professional. Checked and cleaned out AC unit."

"kind and good"

"Professional, friendly"

"Called me before coming, on time, clean and went over what he did."

"Sherman did a great job servicing our air conditioner"

"Sherman was prompt, polite, professional and friendly."

"Very courteous & explained things well"

"Tech was very nice. He called and could come earlier. He solved the problem immediately."

"On time and replaced my humidifier filter."

"Service was professional, quick & fair."

"Dominic did a great job for us. But the installation of both items where questionable. There is a leak on the piping to the humidifier, and overall of the installation of both seem sloppy."

"After being with the $600 charge to fix my lower fan and I and he did I didnt have money to do that at the time the price came to around $200. I still dont have heat as of 3/11. I didnt call the office and ask for a copy of an itemized bill free for labor man hours and parts cost and will send a screenshot of something to just show me my address"

"Doug is the best, I trust him completely."

"First tech didnt know how to fix the issue. Took two visits to get it figured out"

"Felt satisfied he knew what to do. Didnt have to worry."

"Aaron was on time, worked hard and, was a very polite young guy."

"He was polite and Very knowledgeable"

"On the coldest day of the year, a ;Saturday, was able to get a technician (Doug) to the house to fix our furnace. Doug was very knowledgeable and professional, and was able to solve the problem."

"Very competent"

"Aaron was right on time and performed a thorough tune-up of my new HVAC system. When system was installed in the summer it was too hot to to test the operation and efficiency of the furnace so Aaron made certain that it was operating and peak efficiency."

"They were extremely polite and knowledgable and thorough."

"Eric was FABULOUS thorough knowledgable arrived quickly checked all systems on SUPER BOWL SUNDAY!!! and was back next morning to replace parts. I've never been so happy to have signed up for the Advantage Program it's the ONLY way to replace your systems."

"there has been a problem with techs being able to find my property when they enter the address into map apps. I've asked for this to be addressed more than once. On this visit the tech was awesome but I feel bad that he was late because he was directed to the wrong location."

"Located problem quickly and fixed it."

"Provided very courteous and efficient service"

"Doug did a great job, and fixed a problem we didn't know we had."

"Matt did as great job explaining things."

"The techs came in and did their work. Gave us a great summary and some helpful tips."

"Ernie looked for the continual noise that is coming from the vents/air ducts but wasnt able to identify the problem."

"He was very efficient and thorough in summing up the condition of my furnace and what steps I need to take to make it run more efficiently."

"Great personality and hygiene."

"Daniel was considerate, polite and explained what he was going to do."

"Good ??"

"Professional, informative and friendly."

"Good job"

"Arrived early and was conscious of time to complete work."

"He was on time, pleasant and explained what he did."

"I did not have any issues with the service provided by the service rep. However, the service rep who came to do my fall tuneup in November failed to inspect and clean my humidifier system and recommend Replacement of the canister. As a result my humidifier stopped working, causing me to have to place a service call two months later."