Service Experts Heating & Air Conditioning Reviews

"Dustin was fantastic. He was courteous, very thorough and totally professional. He was, without a doubt, the best technician that we have had from Service Experts. Your company provides excellent service but Dustin excelled way beyond others we have had."

"Service was provided on time and Dustin appeared quite competent."

"Aaron Krall was great. Very professional and efficient, and did a thorough job"

"If I had not asked questions for particular issues I feel the information would not have been offered as good client service. Not to mention the leaking joint I pointed out or explanation why the floor drain was plugged and suggestions to have it corrected."

"Spencer did a very nice job in servicing our equipment."

"Coils on air conditioner we not cleaned on all sides."

"appt was canceled by Service Experts at last minute, this was not the first time my appt was cancel at last minute. i schedule my appts months in advance and have to arrange them around my work schedule, last minute changes are not convenient."

"Very thorough and courteous. Excellent service."

"Doug always does a great job. He is very courteous and professional. If there is a problem, he explains things well. I am not happy about the fact that I will not be able to request him in the future. I was told this was because of computer updates and scheduling issues."

"On time. Explained things"

"He was very polite and worked hard. He even drove to Lennox to get a part and come back, all in the same day."

"Thanks"

"Above and beyond for routine service."

"Zach was on time, courteous and seemed to be knowledgeable regarding his work."

"There was no communication regarding an appointment. Otherwise the actual seems to be very good."

"Knowledgeable, thorough."

"Nathan evaluated carefully all my plumbing related questions"

"Changed appointment time because they scheduled it wrong"

"They were polite and worked efficiently and helped me reset my thermostat."

"Competent and thorough work."

"I scheduled my semi-annual HVAC service and they sent a plumber!"

"Very professional and easy to understand"

"Tech was not able to turn up new AC unit. Called to have another tech assigned. One day delay"

"Te tech was very personable and courteous"

"Service was fast, easy to understand, answered all our questions and was friendly and very knowledgeable."

"I have been a customer for 20+ years. I appreciate how quickly I am able to schedule appointments at times that work well for me and in the past service providers were always very easy to communicate with, polite, good at giving me information and answering questions, etc. Nathan and Luis were not rude but I did not find them easy to talk to, they gave very minimal responses to my questions, they did not lay down plastic or paper or done shoe covers, and they hauled off my water heater leaving a trail of water on the carpet and wood floors. I even asked if I should put plastic down but they said no they would take care of it. This was not a good experience for me - very disappointing. One other thing - they came exactly the start of the 2 hour window which was great but I never got a call or message in advance which I always appreciate."

"You canceled my Appt. & told me I had to reschedule, but couldn't do any annual tune up service on days or times to fit my schedule. After years with your service, you guys have totally disappointed me again. so I canceled your service all together!"

"Dessa was very professional and very helpful!"

"This was a very simple fix that went completely overlooked and caused me and my family to be without heat for over a week."

"I've had very hit or miss service technicians. Some know what's up, and others just make it up as they go."

"Techs are great but main office can be brash and demeaning of techs that lead to questioning overall service."

"She was very professional & knowledgeable! Friendly, patient, answered all of our questions."

"From my maintenance service on 21 Nov till 5 Jan my humidifier was not working. It stopped after the service call, had several technicians come out and not fix it before Nathan was assigned. He figured out how repair it but took time before it was repaired. It was sold and installed by your company but no one knew how to service it or performed normal maintenance on it."

"Technician was thorough and efficient."

"So far its been a really easy experience"

"Called ahead to tell us he was coming. Arrived on time. Very polite and professional. Cleaned up after himself."

"job well done"

"Fast and excellent service."

"Took nearly a year to get the correct thermostat for the furnace to consistently heat!"

"Worked to find hidden problem in heating system"

"My humidifier is still not working and we do not have a status of if parts are ordered or how it is being addressed. A $1200 humidifier should not be inoperable in under a year."

"Service technicians have always been great, but had major problems with trying to schedule. Question 3: No choice but to continue to use with Advantage program and lease."

"Knowledgeable, helpful, and friendly"

"Prompt, thorough, informative"

"Problem with communication about future repair work."

"The technician was very knowledgeable and determined to locate problem."

"Occasionally service techs are in a rush & do not seem to want to spend the time to educate customers about the HVAC. Otherwise, I have also had some awesome tech, as well!"

"Quality service"

"In time, thorough"

"Good service."

"Technician throughly investigated two heater systems to try to follow up on/identify natural gas leak problem."

"The tech said our incoming gas pressure was much too high (set by your techs in previous years). So what was I paying for? The tech installed a filter I had and installed it wrong (on an angle and not in the slot provided). As a result, I had to rip the filter out of the furnace (and destroy it in the process as the retaining clip had dug into the filter fibers) and go to Home Depot to purchase another, costing me $19. You owe me $19 for a new filter! I have written to your company 4 times in the past week and have been ignored so far. Is this what you call 100% satisfaction guarantee?"

"My service expert, Abel, was very professional, knowledgeable, and extremely caring! He answered all of my questions and advised me on options that I had to upgrade my aging heating unit! Abel was excellent . . . A+!"

"Good service. Dont need sales pitch."

"Excellent and informative about my furnace situation and possible options to Improve its functionality"

"Service Experts from previous years set our gas pressure too high (according to the tech on Monday). If that is true, then what were we paying for? The tech used a filter I had and installed it wrong (on an angle and not in the slot provided). I had to destroy the filter to remove it and replace it with ANOTHER filter. So I am expecting a refund of $19 since I had to drive to Home Depot to purchase another filter. Poor, poor service!"

"I am very happy with Service Experts! Abel and Seth were very professional, did an excellent installation, and thoroughly cleaned up after themselves. I could not have asked for anything any better than what I got."

"Great quality work"

"Easy to schedule; nice phone person; comfortable with & confidence in the company. Very pleased with service specialist, Aron, who very knowledgeable & answers all my questions. Trust him!"

"Thorough and reliable service. Aaron explains everything well."

"Phone reps are patient & helpful; techs are usually knowledgeable about HVAC issues. Would have appreciated an XCEL rebate from new furnace/AC install, but SE was not on approved provider list. That might be a consideration for future customers. Occasionally tech servicing home for repair is not the same one specified when scheduling visit."

"Efficient and very polite guys"

"Deseelee was respectful, efficient, friendly and explained everything she did"

"Great service and friendly and polite technicians."

"I don't wasn't too happy because I have yet to get a report on the health of my furnace or specific information on what my daughter was told needs to be fixed--even thought I called 2 days ago to follow up"

"He was friendly and helpful"

"Generally satisfied with service; however, it can be difficult to know status of your requests if you need quick action, which, when dealing with heating in the winter, often requires very quick responses."

"Did not clean furnace. Basically gave me a nearly $2000. Estimate to clean a fan wheel etc. we opened the furnace after he left. Not even vacuumed out still dusty."

"Great service"

"Sherman ALWAYS makes sure to take care of us. Above and beyond everytime."

"Great service, knowledgable people"

"Your technicians are always professional and friendly and they do good work and inform me of any possible future issues."

"Technician was respectful, thorough and explained what was happening with our system"

"Seth did a great job answering all questions/concerns I had."

"Efficient and knowledgeable"

"The service tech got my furnace running on both stages it was supposed to be running on rather than the one stage it was working on before she got there. This was unexpected and exceeded my expectations because I assumed she would just look the furnace over because it was an annual maintenance check."

"I'm sure lots of my neighbors in Veranda Townhomes could use your services."

"Uriel took his time and actually ran the furnace through a cycle"

"Aaron was on time and explained everything clearly."

"Always been great"

"Ease of scheduling friendly and competent"

"Prompt, friendly, professional"

"Excellent service."

"Always on time and careful to put on booties before coming into the house. Explains when needed."

"Still waiting for inspectors. Tired of calling to make arrangements. It's been 6 months."

"Service repr was on time, very nice and answered all my questions"

"Reliable, usually consistently good service. I believe it is important to service HVAC and many people just wait til it breaks - bad idea."

"Service Techs have been so kind and helpful. I wish duct cleaning was a provided service."

"Sarah was very personable, knowledgeable, and ensured all of her answers were accurate to our request for heat pump installation. Sarah and her manager also met with us the following day to answer questions and support us in selecting the system that is best for our finances and our home. Communication has been instant through emails and phone calls and we feel very confident in selecting Service Experts for our new system."

"Good service"

"Josiah was on time, polite and courteous. He worked well and cleaned up after the job was done."

"Great customer service"

"Great service for many years."

"Excellent service. The technician explained everything."

"The technician was very sharp and knew what he was doing. We had a good talk while he was here. I would like for him to come again to service my equipment."

"Great service"

"Always accurate and dependable"

"Technician was very thorough, friendly, and knowledgeable. He pointed out some fixes that need to be made to our humidifier and why they need to be made. I appreciate all he did."

"very professional"

"They do a good job and it's easy to get appointments when I want them."

"Reliability"

"As the company who came through for me after several phone calls for help with my heating system, I know service experts will be there for me!"

"Great service"

"Excellent service"

"Have used your company for years and put my trust into your technicians as they are always pleasant, informative, answer all my questions and always do what they say they will do."

"Good service"

"Dessa was very knowledgable, patient, and most respectful. It was a delight to meet her!!"

"Exceptional Customer Service"

"Technician called ahead to let me know he was coming, was pleasant and professional and helpful."

"Each time you come to check furnace, you check different things,never/rarely consistent"

"I think Service Experts provides excellent service and excellent equipment."

"The female Tech was wonderful!"

"The technician, Aaron, was thorough and efficient. Brian was helpful with information about my upcoming move to Charlotte, NC and possible need and costs for replacements in this house should it be necessary for the sale."

"Great technician !!"

"Technicians were very professional and willing to go beyond to help. Josiah & Seth were very good. Sherman was outstanding and needs a raise as he was extremely helpful. The call center is horrible. We called in and David was absolutely no help and was unwilling to promote our call to a manager."

"I think that service has been good, but when I did need a repair, the cost of the materials was very inflated."

"On time Very knowledge"

"As ALWAYS, tech was perfect and well informed"

"excellent customer service provided by the tech."

"Service provided is prompt, honest, and efficient. Technicians are very helpful."

"Scheduling service is easy. Love the reminders! Always very professional and friendly."

"The service expert being a female went that extra step that other techs dont.she is a credit to your company.I would highly recommend her to other customers"

"great service"

"they knew what they were doing"

"Excellent customer service."

"They arrive on time and are always friendly and do a great job."

"Rep installed new thermostat ok. But did not leave an owners manual."

"The technician always does a great job servicing my AC or furnace and explains everything"

"Our last two services turned our cooling around. The new thermostat has effectively circulated the cooling to make all of the house more comfortable. Your technician took extra time in addition the normal service check to adjust a damper to better distribute the air. One register was blowing so hard it blew items off my desk! He resolved that. Yea Aaron!"

"Love my lease"

"++"

"I am still waiting for a call to confirm the order of a new thermostat."

"Number of years they have done the maintenance."

"Always send an expert and always on time or early !! Expert technician is always personable and thorough in his answers to questions ! Nice company and always dependable !"

"Always very responsive and answering their phone calls returning phone calls and sending out technicians."

"The serviceman I had yesterday, Doug, had the expertise to fully analyze my issue with my air conditioner shutting off on its own and then starting up again on its own. This service call cost me $82, which is fine because he solved the questions I had regarding what was happening. It turns out that I was on the "Saver's Switch" program with XCel and I didn't even know it! With the heat wave we've been having, my A/C had been shutting off for no apparent reason. Today I called XCel Customer Service and put in an order to deactivate my Saver's Switch program immediately."

"We get good service every time they come out."

"Prompt courteous professional service"

"Prompt & accurate repair"

"professional service"

"In the past had technicians that were not thorough or helpful - only wanting to sell more expensive equipment. One turned off my sister's furnace in the winter and left her house. Dessa was s breath of fresh air and I have nothing but praise for her service yesterday."

"Dessa was kind and professional"

"I was delightfully surprised to see a young girl as the technician. She was very friendly and knowledgeable. She explained everything she was doing and offered helpful suggestions on my AC unit to keep it in peak condition. I would highly recommend her to anyone."

"we have done business for more then 20 yr"

"Always good service"

"Doug was on time and performed well"

"We were able to get a tech out to our house faster than any other vendor we talked to. Also, the tech was very responsive and made the repairs quickly."

"Dessalee did a great job getting my furnace fixed in one day. She worked through the issues she was having getting the rusted motor replaced and was able to get it up and running as promised. It was nice to get the house cooled down after a historically hot day."

"Service Associates were prompt, knowledgeable, polite & focused on the installation."

"Nice people & reputable products"

"My tech was Aaron who was very professional and in my opinion did a fantastic job. Thanks to Aaron"

"Using the Priority+ provision Service Plan, Sherman, Seth, Uriel & several electricians performed outstanding service yesterday working tirelessly to complete all work by the end of day."

"I had an emergency winter of 2022 and you were not available - had to find another company (they were outstanding)."

"Good service for the installation but they still need to come back and finish some incomplete work. They were supposed to reach out to schedule but have not heard anything yet."

"You have a very professional business that I enjoyed working with."

"Time to respond and complete the job. Tech and electrician were excellent."

"Very professional and fast response."

"Always great service"

"Totally satisfied with service but do not make recommendations to friends unless directly asked."

"This is based on the previous 2 technicians sent out before our Friday visit. We have had now 3 visits to repair our A/C unit and it is still not working correctly. It has taken about 2 months so far as well."

"They were great and neat"

"Knowledgeable and professional"

"We are happy with our choice of A/C company & heating/ cooling systems."

"Condenser had been left OFF by a previous technician. He turned it back on and we again cool! Glad he discovered this!"

"fast friendly service."

"goof reliable service at a reasonable cost"

"I always get appointments in a surprisingly prompt way. Everyone has been nothing but professional and incredibly down to earth and nice. I do NOT feel like I am getting the run around! Very great staff!"

"The tech provided excellent service, sent text before arriving, he gave a summary of the what was done and also made recommendations."

"This past Thursday a rep visited and found a part needing replacement. On Friday I called the office and was told the part had not been re-ordered. Called again on Saturday with same result. Just how hard is to re-order a part and why should I as a customer have to continue to check on what you should be doing?"

"dependability"

"Technicians on scheduled time, very friendly, highly informed about products and installation, gave us excellent directions on how to operate new thermostat for new furnace and a.c."

"Very Professional"

"I was very satisfied with initial contact with the company in November 2021 when I needed an old furnace checked and ended up purchasing heater, A/C and hot water heater."

"Technicians provide quality and professional service"

"This service rep was excellent but not all of them are."

"I have been a Service Expert customer for over 20 years. They are very reliable and have excellent customer service."

"Excellent and timely help."

"low pressure sales"

"I don't usually make recommendations to family and/or neighbors."

"prompt service"

"Found something wrong with our air conditioner fix it and saved us money."

"Always received prompt, expert and reliable service from Service Experts."

"Always professional and explains what he or she did at the apointment"

"Polite, comprehensive and effective service"

"Because I get really good customer service, especially from the repairman named Doug, who has been with the company for many years. DOUG IS THE BEST!!!! HE IS A 10 AND I HOPE THE COMPANY VALUES HIM AS AN EMPLOYEE."

"The guy was polite, wore a mask. I pointed out what to do & he did the work."

"Good service. The annual service contract is pricey."

"Good work"

"Billing is incorrect.. bottom of service ticket 0130447 clearly states two payments , made receipt shows only one. Called office to report same clerk said "computer is slow"..!!!!!!!!!"

"I would have rated you higher if you werent so expensive."

"Service Experts have been servicing my furnace and AC units sense they were install and have always been prompt professional and treat there customers with respect."

"Tom is a great teacher. He explains things well."

"The tech was very pleasant and knowledgeable, took time to explain what he found and move on to the next part."

"I have only had 3 men that done a good job and this wa one of them. I was so pleased to see how this wonderful person cleaned and fixed everything. He was very had working person. GOOD JOB."

"Always dependable, courteous and do a thorough job. I gave my daughter in law your name and she also used you after moving into their new home."

"The guy was really nice and very knowledgeable at his job"

"Aaron had serviced my furnace & AC last April; that made me feel comfortable & safe with his being in my house & working on my furnace. Hes good & explained & answered questions."

"Aaron was great, on time and explained everything"

"Fantastic service"

"I wasn't at the house when he came but my son said he was satisfied."

"Technician was friendly, courteous, efficient & thorough."

"The honesty and concern for his customer!!!"

"Sales Rep Rory Godfrey was wonderful! What a delightful man! Very knowledgeable, professional, polite and friendly! It was a genuine pleasure doing business with him! Thank you!"

"Sherman is great. He's super respectful, knowledgeable, professional, and thorough. He always does a wonderful job and this time was no different."

"The tech called ahead, was here on time. He was professional and very knowledgeable."

"The technician was thorough"

"Great Tech"

"Very thorough"

"Prompt professional installation of top notch equipment"

"Everyone was friendly, courteous, knew what they were doing and cleaned up after themselves. We have not had air conditioning since we moved into this condo 3 years ago. When testing the ac we were cold in about 2 minutes! Looking forward to a comfortable summer."

"Technician Teddy wasn't in basement very long (compared to previous tech visits) but had a purchase recommendation, also when checking unit outside disconnected my hose. rather than use the front location near air conditioning unit."

"good information - pleasant and professional presentation - demonstrated readiness to be helpful with an old appliance and provided information about this."

"Teddy was on time, super nice, knew his stuff. Couldn't be happier with our service."

"Excellent work. Arrived on time and kept me updated on status of the project."

"The appointment was made on the same day I inquired. The technician was on time and was very thorough and helpful and explained what was the issue."

"Two different technicians came out, the first did not fix the problem. The second found an entirely different problem and stated I needed a new part and a plumber. I called a different company who does plumbing and HVAC. They have said the part does not need to be replaced and found a different issue."

"Teddy and Nick? were prompt, friendly and explained things in detail. I am beyond happy that even though they didn't mention noticing anything was wrong, the north side of my house is soooo much warmer!!!"

"Very thorough"

"Sherman was extremely knowledgable about our airconditioning and heating system and went above and beyond the call of duty to locate and correct the problem we were having with the shut off. Also extremely polite and patient in explaining to us what he was looking for and then how to fix it. Also took great care to use booties to keep our floors clean when going in and outdoors. He is our hero!"

"Mostly professional. Showed up on time. My main issue was with the electricians who were not so professional, stayed late, and the system didnt work when they left. A tech came back out two days later and fixed it."

"Teddy was focused, personable, and did a good job of explaining what he found."

"Teddy did a fantastic job!"

"Did a good job"

"I received a very HONEST assessment of my proposed project which helped me make an informed decision."

"Teddy showed up at my house with a smile on his face and a winning attitude. He immediately found the problem, fixed the problem, explained the problem and was very personable and professional."

"Your response was amazingly fast. Abby who took my first call was so understanding and compassionate and even re-arranged the serviceman's call schedule to get us taken care of at a time that worked for me - even calling another customer to get them to switch their service times. The serviceman was super nice and gave very good service and charged me a very reasonable amount. I am so glad I am a member of your service program!"

"Timely, courteous service."

"TECH WAS VERY KNOWLEDGEABLE AND POLITE"

"Quick, thorough blower cleaning"

"Doug was great and very professional"

"Good man, and he knew what he was doing."

"Mechanic explained what he was checking and what were the results."

"The technician was friendly and efficient."

"Ordinarily, I don't give any rating higher than a 9, but in view of the excellent service a gave a rating of 10!"

"Arrived on time, explained results and answered all questions."

"Because it was cut wrong twice the service man is very nice and he was very helpful"

"On-time and knowledgeable"

"Carlos was right on time, explained everything to me and was extremely polite and courteous."