marv D. golden, colorado December 08, 2019 "John Balfe did a very thorough and competent job of handling our servicing heating unit."
veda W. highlands ranch, colorado December 06, 2019 "Tom was totally good natured about coming out to change the batteries in my thermostat (blush). He also took time to give me tips on running my home more efficiently. Much appreciated."
karen O. westminster, colorado December 06, 2019 "Everyone was nice and very knowledgeable. They explained and showed me what the problems were."
steve K. lakewood, colorado December 03, 2019 "Tom was very knowledgeable and confident with his service."
glenn D. littleton, colorado December 02, 2019 "I got quick response The price was different than what I was told $1112 for the motor + 100 to open the lennox store on Sat minus the $84 call for Fri night. I paid $1222.00"
alexander P. brighton, colorado November 21, 2019 "John was very friendly and explained everything he did."
kathy H. lakewood, colorado November 21, 2019 "I first talked to Rick @ 3:30 AM in the TX call center, & he reassured me that John would be at my house within a 2-hour window. John rang my doorbell @ 5:30 AM & proceeded to inspect my furnace & diagnose the problem. As I suspected, the flame sensor needed cleaning, as the fan would not shut off & the burner kept coming on & off. John cleaned the flame sensor & went ahead & completed the regular service cleaning, since I had already scheduled it for Dec. 18. I really appreciated the time John spent explaining everything to me about what he was doing, & he was professional, courteous, & knowledgeable. I felt safe that my furnace was in great working order after he left @ 7 AM! Robin in the local office has always been very helpful, as well!"
becky B. thornton, colorado November 20, 2019 "He found a problem with out plenum & did his best to fix a problem that has to do with installation."
alan R. denver, colorado November 18, 2019 "Ernie ran diagnostics and replaced the pressure switch and had the furnace up and running in no time."
angela C. westminster, colorado November 16, 2019 "Efficient, proficient and polite service once again from Deshawn."
kelly S. westminster, colorado November 15, 2019 "Doug was very knowledgeable. New how to educate me on my furnace."
charles D. westminster, colorado November 14, 2019 "Everyone was very professional and thorough on our new furnace."
paul A. westminster, colorado November 14, 2019 "John is great; when asked, explains what he is doing and why; helpful in all respects."
rommel N. golden, colorado November 13, 2019 "Service by Doug was performed professionally. He knows what he is doing. Arrived on time. Very amiable. I value having the same technician service my furnaces over the years,since it gives him the opportunity to know the equipment well."
trudi M. westminster, colorado November 08, 2019 "John is very thorough and explains what he's doing and why."
martin L. centennial, colorado November 03, 2019 "Nic Monahan, the service experts technician who came to service my furnace on Friday afternoon, November 2 was very thorough. Not only his work on the furnace, but also with his discussion with me afterwards about the various options available to me regarding replacement, and repair."
maryanne R. westminster, colorado November 02, 2019 "Nick is the nicest, nicest most respectful young man!!!! He showed concern for our questions, and was most patient to help us!!!"
jeff S. denver, colorado November 01, 2019 "Serviced by knowledgeable professional who explained system functioning, performance, and recommendations."
elizabeth H. golden, colorado October 30, 2019 "Called when on the way, warned of delay with snow, knowledgable, polite, asked if any questions."
sharon K. centennial, colorado October 29, 2019 "Doug has been our tech for years - he knows systems and is a very kind man with lots of respect for our home. He puts on shoe covers immediately and is very honest in his assessment of our furnace and air conditioner."
john Y. arvada, colorado October 27, 2019 "Your company always does such a thorough job servicing our units."
john R. parker, colorado October 24, 2019 "Tom was knowledgeable and experienced. He took time to explain and point out different items, including potential problems."
teri P. denver, colorado October 21, 2019 "Everything done well. He arrived late - due to snow storm."
richard S. centennial, colorado October 20, 2019 "Technician was very knowledgeable and quickly resolved my issue."
john B. littleton, colorado October 19, 2019 "He did a great job but the old system still did not work"
dave H. arvada, colorado October 17, 2019 "Sincere desire to solve the problem with the intention of keeping the customer informed as to progress and options."
keith S. littleton, colorado October 16, 2019 "Nick was on time and pleasant (friendly smile) and efficient."
mary B. denver, colorado October 15, 2019 "Took one point off for late arrival. Appointment was for 2-4. Tom got here about 4:45. I was kept informed but it was still frustrating."
sandy C. westminster, colorado October 13, 2019 "Repr was very nice and completed the work in a reasonable time frame"
don E. broomfield, colorado October 11, 2019 "John was excellent (as usual). This was his second time to my home and I was SO PLEASED you sent him out again!!!!!!"
susan P. littleton, colorado October 05, 2019 "Comprehensive and thorough servicing. Couldnt have been better."
ron F. arvada, colorado October 04, 2019 "Thorough explanation. Obviously highly experienced. Reinforced our choice over years of using Service Experts."
james M. littleton, colorado October 04, 2019 "Colton appeared to be thorough in checking our furnace. The suggestions he made seemed reasonable. He was polite, clean, and courteous."
richard S. aurora, colorado September 30, 2019 "The technician, William, took his time to clean our furnace, replace two filters, and then check everything to make sure it was working correctly."
kristine H. arvada, colorado September 27, 2019 "John explained everything he was checking - and shared the information of the results. Totally transparent. I appreciated that."
richard P. aurora, colorado September 27, 2019 "professional and completed the job quickly. Thanks to Ernie."
elizabeth H. lakewood, colorado September 26, 2019 "Professional, friendly, knowledgable, informative!"
john N. littleton, colorado September 26, 2019 "Roberto was very good at explaining what he was doing. Prompt on his arrival time"
richard S. centennial, colorado September 25, 2019 "He was very efficient and there were no apparent problems."
del A. lakewood, colorado September 25, 2019 "I had specifically asked for Doug for this service and was assured that he would be the one coming out to our house."
suzanna H. denver, colorado September 25, 2019 "Deshawn was very knowledgeable and explained to me everything he was doing. Very respectful and professional!"
doris V. greenwood village, colorado September 14, 2019 "Men were very efficient, professional and respectful."
janeen F. denver, colorado September 09, 2019 "This is second time had ac checked, this time he got it cleaned out and running better, without the rattle."
carol B. highlands ranch, colorado September 08, 2019 "Roberto was very knowledgeable and professional."
jessica A. thornton, colorado September 08, 2019 "It was timely because of an urgent need and the technician was friendly and patient. He was willing to explain how best to avoid this situation in the future."
michelle D. thornton, colorado September 05, 2019 "Technician called and let us know they were coming, they arrived at the beginning of the service time window, they were very courteous, respectful and professional. He provided the service expected and explained the outcome and gave us options with prices and consequences (if we didn't take action)"
pete S. aurora, colorado September 04, 2019 "One suggestion - the technician came out to our house Saturday to evaluate the issue with our furnace and determined that we would need a new circuit board / panel. When he came back on Tuesday to replace the panel, he had to come to the house, verify the model number, and then leave to go get the part. Having already been at our house, there was an opportunity to have collected the needed information on Saturday. This would have allowed him to arrive on Tuesday with the right part and save us over an hour of time. The actual replacement of the part only took about 15 minutes, but waiting for him to leave, get the part, and return was not very efficient."
carolyn G. littleton, colorado September 02, 2019 "I like the reminder call for the check up. Very Helpful! On time, weekend option. Full checkup ! Quality work."
casey J. golden, colorado August 30, 2019 "John Balfe is one of the best Techs that we have had on the maintenance inspections. All of your techs have been good but John was a little biit better."
maryanne R. westminster, colorado August 27, 2019 "Cody's concern, patience and knowledge put our mind at ease with our electrical issue"
mark B. commerce city, colorado August 25, 2019 "The technician was on time, efficient and very personable. Great customer service"
lisa M. westminster, colorado August 24, 2019 "Nicholas was very personable and informative when he came out to service our air condition. I would highly recommend him again. Very nice person."
carl E. westminster, colorado August 21, 2019 "Doug was great ... including the fact that he actually "followed up" with what he said he would do!"
shari R. broomfield, colorado August 17, 2019 "Deshawn was a total professional. He trouble shouted and completed the repair in the amount of time it takes to change cloths"
sarah A. lakewood, colorado August 11, 2019 "Listening and understanding of the issue at hand is big for me. And having someone come out day of was great."
mike H. broomfield, colorado August 07, 2019 "we've been customers of service experts for years. we love and trust the product and love and trust the folks we deal with."
elise G. castle rock, colorado August 05, 2019 "My daughter was here with a newborn so I was concerned about the house being comfortable. Having a technician here on a Saturday was both surprising and appreciated."
ronald H. parker, colorado August 05, 2019 "He called a 7:30am for a 10-12-noon appointment. Came a 9:00am spent about 20 minutes analyzing the situation told me the whole A/C system needed replaced due to R22 being phased out - then called his salesperson "Chris" to come out and price a new system. R22 refrigerant is available and can even be purchased on e-bay and can be used in older systems - I felt he was deceptive and a shill for the sales people."
eric M. denver, colorado August 03, 2019 "Tim communicated his service advice very effectively and provided quality customer service."
john H. westminister, colorado August 02, 2019 "Roberto was very thorough in explaining why things were happening."
hugh H. denver, colorado July 31, 2019 "Roberto was able to figure out what the issue with our AC/Furnace was with minutes of entering the house, which was great considering we had already had a tech out for the same issue. He special ordered a part that he was 99.9% sure was the cause of the issues, came out to replace it a few days later, and everything was working perfectly after about 30 minutes. We'll definitely reach out and ask for Roberto for any other issues we run into. Thanks, Roberto!"
peggy K. arvada, colorado July 30, 2019 "I was given the utmost respect from Tim. I completely trusted him, more than anyone that has been here so far from this company. He answered all my questions. I didnt even feel like I needed to follow him around while he did his work!"
daniel j K. aurora, colorado July 26, 2019 "William did a thorough tune-up of my air conditioner and explained the reason I needed a part replaced on the system. William is very friendly, cordial, and professional. I felt confident in his expertise working on my HVAC equipment. Very satisfied with my service experience with William and Service Experts."
ms. anne armstrong A. englewood, colorado July 26, 2019 "Very easy to talk with and UNDERSTAND Fast and efficient service"
amy D. denver, colorado July 26, 2019 "John was friendly, did a good job, and explained everything to us with regard to our unit."
kathy W. aurora, colorado July 24, 2019 "Technician was very efficient and answered all my questions also had a great attitude."
lynn R. wheatridge, colorado July 22, 2019 "The tech was very professional, knowledgeable and thorough."
mario O. westminster, colorado July 22, 2019 "Great technician. Polite, professional and all around great guy"
ed S. arvada, colorado July 21, 2019 "Very knowledgeable and friendly. Answer all questions. Not pushy"
donna M. greenwood village, colorado July 17, 2019 "We fished a project and now we will see how it worksk"
john J. commerce city, colorado July 16, 2019 "Great communication , and they did what they said they would do. Great leadership"
thomas S. denver, colorado July 14, 2019 "The technician tried selling a completely new heating and air conditioning system before describing the issues with current system"
beverly E. arvada, colorado July 14, 2019 "Tim was very professional and worked very hard. He genuinely seemed to care that I was satisfied with his work and asked and answered all of my questions."
dan S. denver, colorado July 09, 2019 "Roberto did not fix the issue. I called another HVAC company, and they were able to resolve the issue. They said it looked like he didn't even take the unit apart to inspect. He assumed, based on the age of the unit, it just needed to be replaced and did not diagnose at all."
dan K. westminster, colorado July 08, 2019 "DaShaun was super nice, professional, knowledgeable, and quick"
pam P. denver, colorado July 05, 2019 "Nick was courteous and set about his work quickly. He kept me informed of what was doing and if anything was not right. Very informative on how things worked. He gave suggestions on what to fix and let me know what may have caused the component to malfunction."
milton V. lakewood, colorado July 02, 2019 "He did not try and sell me some thing he was honest , unlike prevoius tech that came out that did not do his job."
bob P. aurora, colorado July 01, 2019 "Very person oriented. Pleasant to talk to and very knowledgeable."
anne S. morrison, colorado June 27, 2019 "Tech took a long time. He was on the phone behind the air con, doing who knows what for at least 10 minutes. He didnt check the humidifier like the last tech."
doug O. littleton, colorado June 26, 2019 "Roberto did a very thorough job. He was very articulate and explained the results of his inspection in detail that was easy to follow."
steve M. centennial, colorado June 26, 2019 "Took time to fully explain everything. Answered all of our concerns."
alex M. denver, colorado June 24, 2019 "The technician did not try to sell me something I didn't need or want.. I have been with you for years, and this was a refreshing change!"
mrs. milloy M. golden, colorado June 23, 2019 "There was a default in the part and that was very frustrating for the Tech"
tom M. littleton, colorado June 22, 2019 "We had a problem getting our new AC to go on. Roberto found what the problem was quickly and explained why it wouldn't trip on. He was professional and pleasant."
dennis S. aurora, colorado June 22, 2019 "DuShaun was personable and helpful with answers to my questions."
richard P. aurora, colorado June 20, 2019 "prompt, friendly, called ahead and seemed very knowledgeable"
richard B. arvada, colorado June 18, 2019 "He called when he was on his way and arrived in that time frame. He went about his work and did what he was suppose to do."
robert M. thornton, colorado June 14, 2019 "Sending out a tech that cant complete the job. He determind that we had a different issue charges me for the different issue but cant do the work"
dorothy J. englewood, colorado June 14, 2019 "Carlos was so charming and I believe he actually cares about taking care of us"
beth R. littleton, colorado June 12, 2019 "We didnt get our issue fixed and did not receive a call the next day as we were told that we would."
joseph L. highlands ranch, colorado June 12, 2019 "Excellent service. On time, friendly, efficient and explained everything as he was going along."
mrs madigan M. westminster, colorado June 12, 2019 "Colton was very professional and explained what he was doing. He answered all of my questions."
john R. wheat ridge, colorado June 11, 2019 "Problem was addressed at a fair price. Technician arrived on time and communicated well during the fix."
nick M. arvada, colorado June 08, 2019 "Nick took care of my air conditioner and told me about my options."
richard S. aurora, colorado June 08, 2019 "I think that Timothy did an excellent job in servicing all our heating and A/C equipment."
david G. golden, colorado June 07, 2019 "John explained everything he did and showed me exactly what he was doing and why. Very informative lesson!"
victoria G. denver, colorado June 06, 2019 "I was reminded about my appointment. The technician came when scheduled, was very pleasant and was very informative about what was needed."
pam S. castle rock, colorado June 06, 2019 "I did not have to wait long for the tech and he finished quickly. He was very courteous and professional"
paul A. westminster, colorado June 06, 2019 "John was most knowledgeable, professional, thorough in his inspection review and explained in detail his findings - the kind of technician and attitude I value in service."
larry F. lakewood, colorado June 04, 2019 "Roberto was on-time, worked efficiently and very capable in answering all my questions."
elizabeth K. lakewood, colorado May 31, 2019 "John was on time, he called me when he was on his way. He was very cordial and went through everything he did and explained to me what the "numbers" meant."
charles K. centennial, colorado May 31, 2019 "Great job on checking the AC temperature drop. But, the original service should have been rescheduled for a day when the weather was warm enough to do this performance check, rather than skipping it."
suzanne S. littleton, colorado May 23, 2019 "Kyle has taken the time to get to know me as a customer. He always does a thorough job at a fair price."
keith S. littleton, colorado May 19, 2019 "The technician was on time, pleasant, efficient, and informative."
david B. denver, colorado May 18, 2019 "Tim was the ultimate professional. Prompt, polite and got the job done quickly."
don E. broomfield, colorado May 16, 2019 "In all my years using Service Experts, I must say that today's inspection and maintenance was the most THOROUGH ever!!!! John Balfe completely cleaned out my air conditioner outside compressor unit. It looked like it never had been cleaned out with all the cottonwood debris on the coils. I even commented to him that in all these years, no technician was year longer than 30-45 minutes on my annual inspection and cleaning. John took an hour and a half and was EXCELLENT. I believe my unit will even be more efficient now. I will ask for him in the future to do both my Furnace annual inspections in the fall and AC inspections in the spring. You have a GREAT EMPLOYEE HERE!! He really is personable and cares about the customer in general."
reta B. lakewood, colorado May 15, 2019 "John was the best Tech weve ever had from Service Experts! He was so through!"
susan F. aurora, colorado May 14, 2019 "John was vigilant in looking at and inspecting all aspects and functions of my AC. He also was very attentive in cleaning the compressor unit which the techniques not do last year."
carol K. wheatridge, colorado May 14, 2019 "He worked too fast and didn't return items he moved to original places. He quoted me one price on replacement thermostat at initial visit and quoted another at 2nd visit until I brought out copy of quote from first paperwork. Seemed a bit unsure when replacing thermostat unit. Hope all will work. Have not had the A/C on yet."
albert G. westminster, colorado May 14, 2019 "Every time some one comes out they try and sell us a new unit . Politely we say no than the guilt trip along with them waiting in the van for us "to think bout it.""
lulu H. denver, colorado May 08, 2019 "The tech was knowledgeable, helpful and answered my questions."
ken F. lone tree, colorado May 08, 2019 "The initial contact person id a very good job cleaning up the water leak mess and recommending the proper replacement and the installation was done very well."
david H. parker, colorado May 08, 2019 "i like Kyle. He fixed the issue, and explained what happened. He even gave me a hose cap to doubly ensure the valve wouldn't leak. I forget the name of the heater service guys, but they were good too."
eric M. denver, colorado May 02, 2019 "Tim called ahead, was on time, friendly, professional, courteous, explained what he was doing and why, and left everything in the same cleanly fashion as when he arrived."
ron S. highlands ranch, colorado April 30, 2019 "He didn't clean the leaves out of the bottom of the condensing unit. They were still there when he left."
richard Y. highlands ranch, colorado April 29, 2019 "Tried to sell me something way overpriced and overstated!"
terry D. westminster, colorado April 29, 2019 "Technician was very friendly and thorough explaining everything they were looking at."
peter S. centennial, colorado April 25, 2019 "Colten performed the AC tune-up. He was extremely thorough and took the time to explain what he was doing and answer my questions. Matt also answered many questions and made me aware of the services provided by the company. Evan and Kyle did a great job completing a plumbing repair spotted by Colten. The technicians were all professional, respectful and personable."
rev klawitter K. denver, colorado April 24, 2019 "Michelle and Ernie were friendly and very informative and thorough. However, my wife noticed later that the cover for our furnace light was broken after the visit and there were some gouges in the basement floor by the furnace door."
kenneth S. westminster, colorado April 23, 2019 "Your guys are always courteous, professional and on time."
millie H. broomfield, colorado April 22, 2019 "John showed up on time, explained what he was doing, did a fantastic job."
karen B. denver, colorado April 19, 2019 "The installation crew seemed top notch until we had leaking through the vents in the roof. The biggest problem is that when they responded to the service call to take care of it the gentleman could not take care of it and I never received a follow up call. Then when I called, the scheduler said she dropped the ball & would get back to me. I'm still waiting,"
eleanor B. denver, colorado April 17, 2019 "He explained things to me so I would know what was going on."
rommel N. golden, colorado April 16, 2019 "The service provided by Ernest was very good. He arrived on time, he diagnosed the problem and explained clearly the problem and needed solution. He was courteous, knowledgeable, analytical. The reason I did not rate the service 10, is that I think the price of replacing the motor is high compared to the competition."
edwin B. littleton, colorado April 12, 2019 "Excellent Service, good communications and professional technicians."
john R. parker, colorado April 09, 2019 "The technician was very professional and courteous and knew what he was doing."
ronald H. bennett, colorado April 09, 2019 "The technician was very courteous and explain quite a bit to me"
kathryn O. arvada, colorado April 08, 2019 "I was told about the problem I had without being forced to take care of it right now."
jeff W. aurora, colorado April 08, 2019 "A very thoughtful and floral technician. Would be glad to have this technician come back on a service call in the future."
julie M. centennial, colorado April 08, 2019 "Timely response. Fixed the problem. The technician was responsive to our discussions and requests."
cheryl C. lakewood, colorado April 08, 2019 "He was very good. Was courteous, fast and knew what he was doing"
carol B. highlands ranch, colorado April 05, 2019 "George was very professional and thorough in his presentation."
david B. hylands ranch, colorado April 01, 2019 "Ed was thorough, friendly and explained things well."
mr spengler S. westminster, colorado March 27, 2019 "Doug was very friendly, explained everything very clearly and paid attention to our dogs who were a little suspicious of his presence!"
sherry H. thornton, colorado March 27, 2019 "Doug Cook has serviced our system for years and we have not had problems."
erik W. centennial, colorado March 25, 2019 "Kyle and Evan call to let me know when they were coming, they were courteous, they wore booties to protect our carpet, they quickly diagnosed and fixed the problem, they were thorough as they checked for any other problems. they fixed a minor problem with another toilet and they smiled a lot. ,"
sue F. denver, colorado March 23, 2019 "George gave me good advice; I was able to get my new hot water heater installed within a few days; the guys who installed it were very professional and did a great job."
steve K. denver, colorado March 22, 2019 "Technician was on time and completed the work carefully and thoroughly."
dennis H. centennial, colorado March 20, 2019 "Eric was very courteous, knowledgable and professional. Called 30 minutes before arrival as promised. Answered our questions and gave us good suggestions but did not try to sell any service that wasn't needed."
jose V. englewood, colorado March 20, 2019 "Eric was very professional and explained every issue was servicing. Also recommended additional service for my water heaters that likely I will follow."
tim E. highlands ranch, colorado March 19, 2019 "I met with sales rep, Carlos, to discuss the type of furnace and air conditioner and I felt like I was treated like royalty! He had a friendly and welcoming personalty that made me feel very comfortable and at ease. He also listened and was interested in things going on in my life and he shared a few things going on in his lifegreat guy. He was even here for the 1st part of he install to help out. The installers, Nick, Xavier, and Colton were terrific, too! Very professional and friendly-they really knew what they were doing and i felt confident the work was done correctly. Originally the install was for the furnace, but thanks to their eagle eye, the diagnosed the issue with the furnace was due to rusted out parts for the air conditioner above the furnace. Before they continued the work they brought this to my attention by showing me the rusted out partsthey truly instilled trust! They were all very dedicated to their work and even though the original job was for the furnace, they stayed until 8:00 pm to finish the air conditioner installwhat a great service company!."
susan D. arvada, colorado March 18, 2019 "I will have to call Robin about this visit. The furnace check went well if only I was due for a furnace check. It was to be an AC check. Some other mishaps occurred. Again, I would like to talk to Robin to straighten this out."
sue F. denver, colorado March 11, 2019 "The guys were very hard working and very thorough, they were professional and respectful. I think the work they did was good however, it is now 9:00pm and my kitchen water flow is barely dripping out of the faucet. I can not do my dishes tonight."
missionarybaptist C. denver, colorado March 09, 2019 "His customer service and professionalism acumen was excellent"
alan J. englewood, colorado March 07, 2019 "I was looking for a bid on a water treatment system while the March promotion was on."
dick S. evergreen, colorado February 28, 2019 "I was not there ...it is a rental ...and we talked over the phone"
linda&dean S. wheat ridge, colorado February 28, 2019 "Very satisfied with the woman in the office. The 2 men I talked to first were not as helpful."
david P. elizabeth, colorado February 21, 2019 "Trying to talk someone into a new furnace when they do not need one is unexceptionable."
debbie S. castle pines, colorado February 20, 2019 "Dashawn was very nice, but he took a very long time to do the analysis and then recommended a new solenoid valve and/or humidifier when he had not turned on the system with the controls. After he left, I turned on the humidifier and it worked fine. I now wonder if he was just "learning", and I was the test case. I almost spent a significant amount of money on a system that I didn't need."
wendy B. denver, colorado February 20, 2019 "The technicians were prompt on the the day for repair. The initial walkthrough on what was going to happen with the flue was very informing and accurate."
amy D. denver, colorado February 19, 2019 "DaShawn was courteous, on time, friendly and helpful. At no time was I concerned about the advice or service he was providing."
beth C. denver, colorado February 18, 2019 "Kyle was extremely knowledgeable and explained what he was doing. He got the parts and left everything clean."
barry S. centennial, colorado February 11, 2019 "Ernie didn't try to sell us something we don't need but still discussed other