Service Experts Heating & Air Conditioning Reviews

"Generally satisfied with service; however, it can be difficult to know status of your requests if you need quick action, which, when dealing with heating in the winter, often requires very quick responses."

"Did not clean furnace. Basically gave me a nearly $2000. Estimate to clean a fan wheel etc. we opened the furnace after he left. Not even vacuumed out still dusty."

"Great service"

"Sherman ALWAYS makes sure to take care of us. Above and beyond everytime."

"Great service, knowledgable people"

"Your technicians are always professional and friendly and they do good work and inform me of any possible future issues."

"Technician was respectful, thorough and explained what was happening with our system"

"Seth did a great job answering all questions/concerns I had."

"Efficient and knowledgeable"

"The service tech got my furnace running on both stages it was supposed to be running on rather than the one stage it was working on before she got there. This was unexpected and exceeded my expectations because I assumed she would just look the furnace over because it was an annual maintenance check."

"I'm sure lots of my neighbors in Veranda Townhomes could use your services."

"Uriel took his time and actually ran the furnace through a cycle"

"Aaron was on time and explained everything clearly."

"Always been great"

"Ease of scheduling friendly and competent"

"Prompt, friendly, professional"

"Excellent service."

"Always on time and careful to put on booties before coming into the house. Explains when needed."

"Still waiting for inspectors. Tired of calling to make arrangements. It's been 6 months."

"Service repr was on time, very nice and answered all my questions"

"Reliable, usually consistently good service. I believe it is important to service HVAC and many people just wait til it breaks - bad idea."

"Service Techs have been so kind and helpful. I wish duct cleaning was a provided service."

"Sarah was very personable, knowledgeable, and ensured all of her answers were accurate to our request for heat pump installation. Sarah and her manager also met with us the following day to answer questions and support us in selecting the system that is best for our finances and our home. Communication has been instant through emails and phone calls and we feel very confident in selecting Service Experts for our new system."

"Good service"

"Josiah was on time, polite and courteous. He worked well and cleaned up after the job was done."

"Great customer service"

"Great service for many years."

"Excellent service. The technician explained everything."

"The technician was very sharp and knew what he was doing. We had a good talk while he was here. I would like for him to come again to service my equipment."

"Great service"

"Always accurate and dependable"

"Technician was very thorough, friendly, and knowledgeable. He pointed out some fixes that need to be made to our humidifier and why they need to be made. I appreciate all he did."

"very professional"

"They do a good job and it's easy to get appointments when I want them."

"Reliability"

"As the company who came through for me after several phone calls for help with my heating system, I know service experts will be there for me!"

"Great service"

"Excellent service"

"Have used your company for years and put my trust into your technicians as they are always pleasant, informative, answer all my questions and always do what they say they will do."

"Good service"

"Dessa was very knowledgable, patient, and most respectful. It was a delight to meet her!!"

"Exceptional Customer Service"

"Technician called ahead to let me know he was coming, was pleasant and professional and helpful."

"Each time you come to check furnace, you check different things,never/rarely consistent"

"I think Service Experts provides excellent service and excellent equipment."

"The female Tech was wonderful!"

"The technician, Aaron, was thorough and efficient. Brian was helpful with information about my upcoming move to Charlotte, NC and possible need and costs for replacements in this house should it be necessary for the sale."

"Great technician !!"

"Technicians were very professional and willing to go beyond to help. Josiah & Seth were very good. Sherman was outstanding and needs a raise as he was extremely helpful. The call center is horrible. We called in and David was absolutely no help and was unwilling to promote our call to a manager."

"I think that service has been good, but when I did need a repair, the cost of the materials was very inflated."

"On time Very knowledge"

"As ALWAYS, tech was perfect and well informed"

"excellent customer service provided by the tech."

"Service provided is prompt, honest, and efficient. Technicians are very helpful."

"Scheduling service is easy. Love the reminders! Always very professional and friendly."

"The service expert being a female went that extra step that other techs dont.she is a credit to your company.I would highly recommend her to other customers"

"great service"

"they knew what they were doing"

"Excellent customer service."

"They arrive on time and are always friendly and do a great job."

"Rep installed new thermostat ok. But did not leave an owners manual."

"The technician always does a great job servicing my AC or furnace and explains everything"

"Our last two services turned our cooling around. The new thermostat has effectively circulated the cooling to make all of the house more comfortable. Your technician took extra time in addition the normal service check to adjust a damper to better distribute the air. One register was blowing so hard it blew items off my desk! He resolved that. Yea Aaron!"

"Love my lease"

"++"

"I am still waiting for a call to confirm the order of a new thermostat."

"Number of years they have done the maintenance."

"Always send an expert and always on time or early !! Expert technician is always personable and thorough in his answers to questions ! Nice company and always dependable !"

"Always very responsive and answering their phone calls returning phone calls and sending out technicians."

"The serviceman I had yesterday, Doug, had the expertise to fully analyze my issue with my air conditioner shutting off on its own and then starting up again on its own. This service call cost me $82, which is fine because he solved the questions I had regarding what was happening. It turns out that I was on the "Saver's Switch" program with XCel and I didn't even know it! With the heat wave we've been having, my A/C had been shutting off for no apparent reason. Today I called XCel Customer Service and put in an order to deactivate my Saver's Switch program immediately."

"We get good service every time they come out."

"Prompt courteous professional service"

"Prompt & accurate repair"

"professional service"

"In the past had technicians that were not thorough or helpful - only wanting to sell more expensive equipment. One turned off my sister's furnace in the winter and left her house. Dessa was s breath of fresh air and I have nothing but praise for her service yesterday."

"Dessa was kind and professional"

"I was delightfully surprised to see a young girl as the technician. She was very friendly and knowledgeable. She explained everything she was doing and offered helpful suggestions on my AC unit to keep it in peak condition. I would highly recommend her to anyone."

"we have done business for more then 20 yr"

"Always good service"

"Doug was on time and performed well"

"We were able to get a tech out to our house faster than any other vendor we talked to. Also, the tech was very responsive and made the repairs quickly."

"Dessalee did a great job getting my furnace fixed in one day. She worked through the issues she was having getting the rusted motor replaced and was able to get it up and running as promised. It was nice to get the house cooled down after a historically hot day."

"Service Associates were prompt, knowledgeable, polite & focused on the installation."

"Nice people & reputable products"

"My tech was Aaron who was very professional and in my opinion did a fantastic job. Thanks to Aaron"

"Using the Priority+ provision Service Plan, Sherman, Seth, Uriel & several electricians performed outstanding service yesterday working tirelessly to complete all work by the end of day."

"I had an emergency winter of 2022 and you were not available - had to find another company (they were outstanding)."

"Good service for the installation but they still need to come back and finish some incomplete work. They were supposed to reach out to schedule but have not heard anything yet."

"You have a very professional business that I enjoyed working with."

"Time to respond and complete the job. Tech and electrician were excellent."

"Very professional and fast response."

"Always great service"

"Totally satisfied with service but do not make recommendations to friends unless directly asked."

"This is based on the previous 2 technicians sent out before our Friday visit. We have had now 3 visits to repair our A/C unit and it is still not working correctly. It has taken about 2 months so far as well."

"They were great and neat"

"Knowledgeable and professional"

"We are happy with our choice of A/C company & heating/ cooling systems."

"Condenser had been left OFF by a previous technician. He turned it back on and we again cool! Glad he discovered this!"

"fast friendly service."

"goof reliable service at a reasonable cost"

"I always get appointments in a surprisingly prompt way. Everyone has been nothing but professional and incredibly down to earth and nice. I do NOT feel like I am getting the run around! Very great staff!"

"The tech provided excellent service, sent text before arriving, he gave a summary of the what was done and also made recommendations."

"This past Thursday a rep visited and found a part needing replacement. On Friday I called the office and was told the part had not been re-ordered. Called again on Saturday with same result. Just how hard is to re-order a part and why should I as a customer have to continue to check on what you should be doing?"

"dependability"

"Technicians on scheduled time, very friendly, highly informed about products and installation, gave us excellent directions on how to operate new thermostat for new furnace and a.c."

"Very Professional"

"I was very satisfied with initial contact with the company in November 2021 when I needed an old furnace checked and ended up purchasing heater, A/C and hot water heater."

"Technicians provide quality and professional service"

"This service rep was excellent but not all of them are."

"I have been a Service Expert customer for over 20 years. They are very reliable and have excellent customer service."

"Excellent and timely help."

"low pressure sales"

"I don't usually make recommendations to family and/or neighbors."

"prompt service"

"Found something wrong with our air conditioner fix it and saved us money."

"Always received prompt, expert and reliable service from Service Experts."

"Always professional and explains what he or she did at the apointment"

"Polite, comprehensive and effective service"

"Because I get really good customer service, especially from the repairman named Doug, who has been with the company for many years. DOUG IS THE BEST!!!! HE IS A 10 AND I HOPE THE COMPANY VALUES HIM AS AN EMPLOYEE."

"The guy was polite, wore a mask. I pointed out what to do & he did the work."

"Good service. The annual service contract is pricey."

"Good work"

"Billing is incorrect.. bottom of service ticket 0130447 clearly states two payments , made receipt shows only one. Called office to report same clerk said "computer is slow"..!!!!!!!!!"

"I would have rated you higher if you werent so expensive."

"Service Experts have been servicing my furnace and AC units sense they were install and have always been prompt professional and treat there customers with respect."

"Tom is a great teacher. He explains things well."

"The tech was very pleasant and knowledgeable, took time to explain what he found and move on to the next part."

"I have only had 3 men that done a good job and this wa one of them. I was so pleased to see how this wonderful person cleaned and fixed everything. He was very had working person. GOOD JOB."

"Always dependable, courteous and do a thorough job. I gave my daughter in law your name and she also used you after moving into their new home."

"The guy was really nice and very knowledgeable at his job"

"Aaron had serviced my furnace & AC last April; that made me feel comfortable & safe with his being in my house & working on my furnace. Hes good & explained & answered questions."

"Aaron was great, on time and explained everything"

"Fantastic service"

"I wasn't at the house when he came but my son said he was satisfied."

"Technician was friendly, courteous, efficient & thorough."

"The honesty and concern for his customer!!!"

"Sales Rep Rory Godfrey was wonderful! What a delightful man! Very knowledgeable, professional, polite and friendly! It was a genuine pleasure doing business with him! Thank you!"

"Sherman is great. He's super respectful, knowledgeable, professional, and thorough. He always does a wonderful job and this time was no different."

"The tech called ahead, was here on time. He was professional and very knowledgeable."

"The technician was thorough"

"Great Tech"

"Very thorough"

"Prompt professional installation of top notch equipment"

"Everyone was friendly, courteous, knew what they were doing and cleaned up after themselves. We have not had air conditioning since we moved into this condo 3 years ago. When testing the ac we were cold in about 2 minutes! Looking forward to a comfortable summer."

"Technician Teddy wasn't in basement very long (compared to previous tech visits) but had a purchase recommendation, also when checking unit outside disconnected my hose. rather than use the front location near air conditioning unit."

"good information - pleasant and professional presentation - demonstrated readiness to be helpful with an old appliance and provided information about this."

"Teddy was on time, super nice, knew his stuff. Couldn't be happier with our service."

"Excellent work. Arrived on time and kept me updated on status of the project."

"The appointment was made on the same day I inquired. The technician was on time and was very thorough and helpful and explained what was the issue."

"Two different technicians came out, the first did not fix the problem. The second found an entirely different problem and stated I needed a new part and a plumber. I called a different company who does plumbing and HVAC. They have said the part does not need to be replaced and found a different issue."

"Teddy and Nick? were prompt, friendly and explained things in detail. I am beyond happy that even though they didn't mention noticing anything was wrong, the north side of my house is soooo much warmer!!!"

"Very thorough"

"Sherman was extremely knowledgable about our airconditioning and heating system and went above and beyond the call of duty to locate and correct the problem we were having with the shut off. Also extremely polite and patient in explaining to us what he was looking for and then how to fix it. Also took great care to use booties to keep our floors clean when going in and outdoors. He is our hero!"

"Mostly professional. Showed up on time. My main issue was with the electricians who were not so professional, stayed late, and the system didnt work when they left. A tech came back out two days later and fixed it."

"Teddy was focused, personable, and did a good job of explaining what he found."

"Teddy did a fantastic job!"

"Did a good job"

"I received a very HONEST assessment of my proposed project which helped me make an informed decision."

"Teddy showed up at my house with a smile on his face and a winning attitude. He immediately found the problem, fixed the problem, explained the problem and was very personable and professional."

"Your response was amazingly fast. Abby who took my first call was so understanding and compassionate and even re-arranged the serviceman's call schedule to get us taken care of at a time that worked for me - even calling another customer to get them to switch their service times. The serviceman was super nice and gave very good service and charged me a very reasonable amount. I am so glad I am a member of your service program!"

"Timely, courteous service."

"TECH WAS VERY KNOWLEDGEABLE AND POLITE"

"Quick, thorough blower cleaning"

"Doug was great and very professional"

"Good man, and he knew what he was doing."

"Mechanic explained what he was checking and what were the results."

"The technician was friendly and efficient."

"Ordinarily, I don't give any rating higher than a 9, but in view of the excellent service a gave a rating of 10!"

"Arrived on time, explained results and answered all questions."

"Because it was cut wrong twice the service man is very nice and he was very helpful"

"On-time and knowledgeable"

"Carlos was right on time, explained everything to me and was extremely polite and courteous."

"Technician was very good but the margin pricing of our new thermostat was outrageous. We bought it from Amazon for $100 while Service Experts quoted us $580. No wonder there is inflation going on when vendors mark-up their prices to such ridiculous amounts!"

"The entire experience went smoothly."

"On time, courteous and professional."

"The service tech was very considerate, with good manners. He didn't interrupt my work more than necessary. Everything seems to be working fine."

"The technician plumber you assigned me Was utterly fantastic. He saved me so much money and did a beautiful job. Youve got a gem of an employee there!"

"Called to announce his arrival, arrived on time, worked efficiently and cleaned up before he left."

"Very respectful and prompt. Knowledgeable"

"Left attic cover cracked - did not inform me. Did not clean up filter debris left on carpet."

"Great tech"

"Very cold and snowy day and they worked us into an already busy day."

"Nice, mask wearer, changed out the furnace, set humidifier a little higher for the winter and looked at the hot water tankless. Great service"

"the service to my furnace was completed quickly and the service person was polite and focused"

"Tech performed a good job."

"Did a quick and great job with services. Very respectful of home and family."

"Polite, thorough service"

"So professional!!"

"Rory knew product line well."

"Aaron went right to the problem and corrected it"

"The technician was very friendly and knowledgeable also very respectful of my property"

"On time very polite did his job and left"

"The company responded quickly and the the service provider was excellent and polite. However, he was unable to fix the issue so that is the only reason I rated it as a 9 instead of a 10. Otherwise your company was great and very kind to give me an educator discount."

"I assume they did a good job, not really sure. Making appointment was an efficient mess. Your scheduling department needs work, appt always gets screwed up."

"Great response to a failing heating unit. Repairman Ernie was here the same day we called, and determining that it was time to replace a 22 year old unit, Ernie is our favorite HVAC guy. Brian came by that afternoon to assess our needs and give us a quote. He was very friendly and professional and didn't try to sell us more than what we truly needed. The unit was installed the very next day by Josiah with an assist from Teddy. Josiah did and great job installing and communicating, and did a super job cleaning up afterward. This was a perfectly executed textbook example of superior customer service and great teamwork!"

"The techs that came out to inspect my issue went above and beyond my expectations,"

"Very knowledgeable about heater maintenance"

"The telephone clerk was pleasant and helpful and wears able to schedules an appointment in only two days. Carlos, I think his name was, who came to check out my furnace was extremely polite, professional, and tidy."

"Technician was polite and did his inspection quickly. He even called to let me know he could come earlier than scheduled to see if that worked for me."

"Best ever. I lease & it's the best decision I've ever made!!!! Look into leasing you will be happily surprised."

"Ernie identified the problem and fixed it right away."

"Very satisfied with the professional work ethics and quality of work that Sherman and Josiah displayed. They were knowledgeable about the task."

"After techs were here we had no heat till they could return. House got to 59 degrees returned next day at 2 rather than 6-8 appt was set"

"Need more room then this space to even begin my frustrations! $660 for one part and a 15 min job? REALLY! Not an invoice to prove work, labor, part break down!"

"Aaron was rxcellent."

"He was very polite and helpful"

"On time and good job"

"Aaron did a great job and answered all my questions."

"He was very courteous, and answered all my questions. He offered additional ideas which were helpful."

"Problem identfied & solution done"

"Aaron is very thorough in the work that he does. He takes pride in his work and it shows. Thank you! Please note...regarding comments below...you mention plumbing but you now (again) do not have a plumber. Please get one! This is disconcerting if I have a plumbing emergency I am not sure who to call."

"Erie was nice and professional,however he did not take the time to look at multiple solutions to our problem. And was not clear on pricing"

"Very impressed with Aaron professionalism. Rory was a good conversationalist whose function is to keep homeowners from distracting Aaron. That's very smart."

"I've been a customer of Service Experts (and previous company) since 1998. They have always done a great job."

"Aaron was very professional and did a great job of."

"They were very efficient, and told me all I need to know about the condition of my system and water heater."

"Aaron was very professional and knowledgeable"

"Ordinarily, I give no higher than a nine but in light of the quality of your service technicians, I gave this one a 10. Outstanding service tech and assistant!"

"Technician was timely, asked me questions and took his time to be thorough"

"I called Service Experts because my thermostat indicated that there was a problem with the humidifier and that I should call the installer. Also, I felt cold even though thermostat was set to 75 degrees. Ernie checked the humidifier and the thermostat. Turns out the humidifier is not hooked up to the thermostat nor was there a need for it to be. He explained why that was not a problem. No issues. Now that I understand, I definitely am not stressed that serious repairs would be needed. I thanked Ernie. His checking eased my mind."

"Tech was very thorough. When office called to see if tech could come earlier they listened to me when I said the time I could get to location. Everybody worked together."

"The service itself was fine. No issues discovered. The technician was polite and helpful. However, he accidentally spilled dirty water from his vacuum on the carpet on our basement stairs and in our finished basement. He did his best to dry it out and clean with a carpet cleaner, but the carpet now has permanent stains on it. While it was accidental, it is disappointing."

"technician turned the gas off inside my furnace so i had no heat the next day."

"Knowledgable and efficient technician. He isolated the problem and was able to rewire, bypassing the Zone controller, to allow use of the heater until part or parts could be ordered/installed."

"Very thorough, friendly and professional"

"Teddy and Carlos did a great job."

"There was a couple things suggested to be fixed, but I haven't gotten an estimate yet."

"Professional and friendly."

"Doug is the best! I always know the tune-ups are going to be thorough and efficient."

"Iwent down stairs about 10 pm there wes water all over the floor Iwerked with the water over box it finally drained and the box worked ok from then on.now it ok."

"They went the extra mile to find a small problem and fix it."

"Your technician was not vaccinated and was not happy that we asked him to wear a mask. Then he spent about as much time using our bathroom as he did checking our furnace."

"Our new furnace installer was excellent. So efficient, helpful, and efficient. Anthony M. Did a super job."

"Friendly efficient informative"

"Guys were on time, polite, knowledgable and willing to explain mechanics."

"On time completed ck in short time"

"Our technician seemed knowledgeable and was very friendly and respectful!!"

"Rory came out and did a nice evaluation. However, I have not heard from him since. He hasnt replied to my text, voicemail, or email."

"Quick, competent, didn't try to sell us anything we didn't need"

"Was very professional,he cleans things a haven't seen clean before!"

"Aaron did a great job. Quiet and very professional."