jerry C. parker, colorado June 04, 2023 "Dustin was fantastic. He was courteous, very thorough and totally professional. He was, without a doubt, the best technician that we have had from Service Experts. Your company provides excellent service but Dustin excelled way beyond others we have had."
ron B. westminster, colorado June 02, 2023 "Service was provided on time and Dustin appeared quite competent."
heather G. arvada, colorado June 02, 2023 "Aaron Krall was great. Very professional and efficient, and did a thorough job"
ron F. arvada, colorado June 01, 2023 "If I had not asked questions for particular issues I feel the information would not have been offered as good client service. Not to mention the leaking joint I pointed out or explanation why the floor drain was plugged and suggestions to have it corrected."
audrey S. littleton, colorado May 27, 2023 "appt was canceled by Service Experts at last minute, this was not the first time my appt was cancel at last minute. i schedule my appts months in advance and have to arrange them around my work schedule, last minute changes are not convenient."
elizabeth K. lakewood, colorado May 26, 2023 "Doug always does a great job. He is very courteous and professional. If there is a problem, he explains things well. I am not happy about the fact that I will not be able to request him in the future. I was told this was because of computer updates and scheduling issues."
kevin H. denver, colorado May 25, 2023 "He was very polite and worked hard. He even drove to Lennox to get a part and come back, all in the same day."
john B. arvada, colorado May 24, 2023 "Zach was on time, courteous and seemed to be knowledgeable regarding his work."
richard S. centennial, colorado May 24, 2023 "There was no communication regarding an appointment. Otherwise the actual seems to be very good."
ardythe P. littleton, colorado May 23, 2023 "Nathan evaluated carefully all my plumbing related questions"
john T. westminster, colorado May 20, 2023 "Changed appointment time because they scheduled it wrong"
janet K. littleton, colorado May 18, 2023 "They were polite and worked efficiently and helped me reset my thermostat."
sue F. denver, colorado May 18, 2023 "I scheduled my semi-annual HVAC service and they sent a plumber!"
theodore F. arvada, colorado May 18, 2023 "Tech was not able to turn up new AC unit. Called to have another tech assigned. One day delay"
charles S. thornton, colorado April 28, 2023 "Service was fast, easy to understand, answered all our questions and was friendly and very knowledgeable."
terrie C. arvada, colorado April 27, 2023 "I have been a customer for 20+ years. I appreciate how quickly I am able to schedule appointments at times that work well for me and in the past service providers were always very easy to communicate with, polite, good at giving me information and answering questions, etc. Nathan and Luis were not rude but I did not find them easy to talk to, they gave very minimal responses to my questions, they did not lay down plastic or paper or done shoe covers, and they hauled off my water heater leaving a trail of water on the carpet and wood floors. I even asked if I should put plastic down but they said no they would take care of it. This was not a good experience for me - very disappointing. One other thing - they came exactly the start of the 2 hour window which was great but I never got a call or message in advance which I always appreciate."
steven H. lakewood, colorado March 22, 2023 "You canceled my Appt. & told me I had to reschedule, but couldn't do any annual tune up service on days or times to fit my schedule. After years with your service, you guys have totally disappointed me again. so I canceled your service all together!"
william B. denver, colorado January 13, 2023 "This was a very simple fix that went completely overlooked and caused me and my family to be without heat for over a week."
andrew H. denver, colorado January 10, 2023 "I've had very hit or miss service technicians. Some know what's up, and others just make it up as they go."
blake F. centennial, colorado January 10, 2023 "Techs are great but main office can be brash and demeaning of techs that lead to questioning overall service."
tammy F. broomfield, colorado January 08, 2023 "She was very professional & knowledgeable! Friendly, patient, answered all of our questions."
pamela H. westminster, colorado January 08, 2023 "From my maintenance service on 21 Nov till 5 Jan my humidifier was not working. It stopped after the service call, had several technicians come out and not fix it before Nathan was assigned. He figured out how repair it but took time before it was repaired. It was sold and installed by your company but no one knew how to service it or performed normal maintenance on it."
ron E. broomfield, colorado January 06, 2023 "Called ahead to tell us he was coming. Arrived on time. Very polite and professional. Cleaned up after himself."
mk W. denver, colorado January 03, 2023 "Took nearly a year to get the correct thermostat for the furnace to consistently heat!"
pamela H. westminster, colorado December 30, 2022 "My humidifier is still not working and we do not have a status of if parts are ordered or how it is being addressed. A $1200 humidifier should not be inoperable in under a year."
jeff S. arvada, colorado December 30, 2022 "Service technicians have always been great, but had major problems with trying to schedule. Question 3: No choice but to continue to use with Advantage program and lease."
mrs occhino O. denver, colorado December 26, 2022 "The technician was very knowledgeable and determined to locate problem."
kathy H. lakewood, colorado December 23, 2022 "Occasionally service techs are in a rush & do not seem to want to spend the time to educate customers about the HVAC. Otherwise, I have also had some awesome tech, as well!"
susan P. littleton, colorado December 20, 2022 "Technician throughly investigated two heater systems to try to follow up on/identify natural gas leak problem."
tom K. denver, colorado December 19, 2022 "The tech said our incoming gas pressure was much too high (set by your techs in previous years). So what was I paying for? The tech installed a filter I had and installed it wrong (on an angle and not in the slot provided). As a result, I had to rip the filter out of the furnace (and destroy it in the process as the retaining clip had dug into the filter fibers) and go to Home Depot to purchase another, costing me $19. You owe me $19 for a new filter! I have written to your company 4 times in the past week and have been ignored so far. Is this what you call 100% satisfaction guarantee?"
marsha H. parker, colorado December 17, 2022 "My service expert, Abel, was very professional, knowledgeable, and extremely caring! He answered all of my questions and advised me on options that I had to upgrade my aging heating unit! Abel was excellent . . . A+!"
devonte W. denver, colorado December 15, 2022 "Excellent and informative about my furnace situation and possible options to Improve its functionality"
tom K. denver, colorado December 14, 2022 "Service Experts from previous years set our gas pressure too high (according to the tech on Monday). If that is true, then what were we paying for? The tech used a filter I had and installed it wrong (on an angle and not in the slot provided). I had to destroy the filter to remove it and replace it with ANOTHER filter. So I am expecting a refund of $19 since I had to drive to Home Depot to purchase another filter. Poor, poor service!"
mark R. commerce city, colorado December 13, 2022 "I am very happy with Service Experts! Abel and Seth were very professional, did an excellent installation, and thoroughly cleaned up after themselves. I could not have asked for anything any better than what I got."
janice T. aurora, colorado December 11, 2022 "Easy to schedule; nice phone person; comfortable with & confidence in the company. Very pleased with service specialist, Aron, who very knowledgeable & answers all my questions. Trust him!"
stacy S. golden, colorado December 10, 2022 "Thorough and reliable service. Aaron explains everything well."
kathy H. lakewood, colorado December 10, 2022 "Phone reps are patient & helpful; techs are usually knowledgeable about HVAC issues. Would have appreciated an XCEL rebate from new furnace/AC install, but SE was not on approved provider list. That might be a consideration for future customers. Occasionally tech servicing home for repair is not the same one specified when scheduling visit."
lillian D. arvada, colorado December 08, 2022 "Deseelee was respectful, efficient, friendly and explained everything she did"
susan W. arvada, colorado December 07, 2022 "I don't wasn't too happy because I have yet to get a report on the health of my furnace or specific information on what my daughter was told needs to be fixed--even thought I called 2 days ago to follow up"
edward D. denver, colorado December 04, 2022 "Generally satisfied with service; however, it can be difficult to know status of your requests if you need quick action, which, when dealing with heating in the winter, often requires very quick responses."
debbi B. arvada, colorado December 03, 2022 "Did not clean furnace. Basically gave me a nearly $2000. Estimate to clean a fan wheel etc. we opened the furnace after he left. Not even vacuumed out still dusty."
christina H. henderson, colorado November 28, 2022 "Sherman ALWAYS makes sure to take care of us. Above and beyond everytime."
john R. parker, colorado November 23, 2022 "Your technicians are always professional and friendly and they do good work and inform me of any possible future issues."
steve K. denver, colorado November 18, 2022 "Technician was respectful, thorough and explained what was happening with our system"
jose F. denver, colorado November 17, 2022 "Seth did a great job answering all questions/concerns I had."
marc A. westminster, colorado November 16, 2022 "The service tech got my furnace running on both stages it was supposed to be running on rather than the one stage it was working on before she got there. This was unexpected and exceeded my expectations because I assumed she would just look the furnace over because it was an annual maintenance check."
karen O. thornton, colorado November 16, 2022 "I'm sure lots of my neighbors in Veranda Townhomes could use your services."
sheila G. denver, colorado November 16, 2022 "Uriel took his time and actually ran the furnace through a cycle"
sandy C. westminster, colorado November 07, 2022 "Always on time and careful to put on booties before coming into the house. Explains when needed."
gail T. aurora, colorado November 04, 2022 "Still waiting for inspectors. Tired of calling to make arrangements. It's been 6 months."
sandy C. westminster, colorado November 03, 2022 "Service repr was on time, very nice and answered all my questions"
gail F. lakewood, colorado November 03, 2022 "Reliable, usually consistently good service. I believe it is important to service HVAC and many people just wait til it breaks - bad idea."
karley O. arvada, colorado November 03, 2022 "Service Techs have been so kind and helpful. I wish duct cleaning was a provided service."
shannon W. arvada, colorado November 02, 2022 "Sarah was very personable, knowledgeable, and ensured all of her answers were accurate to our request for heat pump installation. Sarah and her manager also met with us the following day to answer questions and support us in selecting the system that is best for our finances and our home. Communication has been instant through emails and phone calls and we feel very confident in selecting Service Experts for our new system."
dale T. westminster, colorado November 01, 2022 "Josiah was on time, polite and courteous. He worked well and cleaned up after the job was done."
ray A. arvada, colorado October 25, 2022 "The technician was very sharp and knew what he was doing. We had a good talk while he was here. I would like for him to come again to service my equipment."
deborah P. golden, colorado October 23, 2022 "Technician was very thorough, friendly, and knowledgeable. He pointed out some fixes that need to be made to our humidifier and why they need to be made. I appreciate all he did."
laurel D. thornton, colorado October 21, 2022 "They do a good job and it's easy to get appointments when I want them."
ms harman H. federal heights, colorado October 18, 2022 "As the company who came through for me after several phone calls for help with my heating system, I know service experts will be there for me!"
linda H. aurora, colorado October 15, 2022 "Have used your company for years and put my trust into your technicians as they are always pleasant, informative, answer all my questions and always do what they say they will do."
maryanne R. westminster, colorado October 13, 2022 "Dessa was very knowledgable, patient, and most respectful. It was a delight to meet her!!"
stephanie L. wheatridge, colorado October 13, 2022 "Technician called ahead to let me know he was coming, was pleasant and professional and helpful."
jim G. arvada, colorado October 12, 2022 "Each time you come to check furnace, you check different things,never/rarely consistent"
evvalynn B. aurora, colorado October 12, 2022 "I think Service Experts provides excellent service and excellent equipment."
denise M. aurora, colorado October 11, 2022 "The technician, Aaron, was thorough and efficient. Brian was helpful with information about my upcoming move to Charlotte, NC and possible need and costs for replacements in this house should it be necessary for the sale."
milo S. littleton, colorado October 07, 2022 "Technicians were very professional and willing to go beyond to help. Josiah & Seth were very good. Sherman was outstanding and needs a raise as he was extremely helpful. The call center is horrible. We called in and David was absolutely no help and was unwilling to promote our call to a manager."
brian S. centennial, colorado October 07, 2022 "I think that service has been good, but when I did need a repair, the cost of the materials was very inflated."
walter W. westminster, colorado October 03, 2022 "Service provided is prompt, honest, and efficient. Technicians are very helpful."
julie S. arvada, colorado October 02, 2022 "Scheduling service is easy. Love the reminders! Always very professional and friendly."
james M. denver, colorado October 01, 2022 "The service expert being a female went that extra step that other techs dont.she is a credit to your company.I would highly recommend her to other customers"
patty L. evergreen, colorado September 28, 2022 "They arrive on time and are always friendly and do a great job."
ron F. arvada, colorado September 24, 2022 "Rep installed new thermostat ok. But did not leave an owners manual."
catherine R. denver, colorado September 22, 2022 "The technician always does a great job servicing my AC or furnace and explains everything"
dennis C. denver, colorado September 21, 2022 "Our last two services turned our cooling around. The new thermostat has effectively circulated the cooling to make all of the house more comfortable. Your technician took extra time in addition the normal service check to adjust a damper to better distribute the air. One register was blowing so hard it blew items off my desk! He resolved that. Yea Aaron!"
maryanne F. denver, colorado September 15, 2022 "I am still waiting for a call to confirm the order of a new thermostat."
peggy/don G. denver, colorado September 13, 2022 "Always send an expert and always on time or early !! Expert technician is always personable and thorough in his answers to questions ! Nice company and always dependable !"
renee W. westminster, colorado September 09, 2022 "Always very responsive and answering their phone calls returning phone calls and sending out technicians."
karen O. thornton, colorado September 08, 2022 "The serviceman I had yesterday, Doug, had the expertise to fully analyze my issue with my air conditioner shutting off on its own and then starting up again on its own. This service call cost me $82, which is fine because he solved the questions I had regarding what was happening. It turns out that I was on the "Saver's Switch" program with XCel and I didn't even know it! With the heat wave we've been having, my A/C had been shutting off for no apparent reason. Today I called XCel Customer Service and put in an order to deactivate my Saver's Switch program immediately."
diann B. broomfield, colorado August 25, 2022 "In the past had technicians that were not thorough or helpful - only wanting to sell more expensive equipment. One turned off my sister's furnace in the winter and left her house. Dessa was s breath of fresh air and I have nothing but praise for her service yesterday."
dave J. thornton, colorado August 19, 2022 "I was delightfully surprised to see a young girl as the technician. She was very friendly and knowledgeable. She explained everything she was doing and offered helpful suggestions on my AC unit to keep it in peak condition. I would highly recommend her to anyone."
jeff W. westminster, colorado August 10, 2022 "We were able to get a tech out to our house faster than any other vendor we talked to. Also, the tech was very responsive and made the repairs quickly."
steve S. westminster, colorado August 10, 2022 "Dessalee did a great job getting my furnace fixed in one day. She worked through the issues she was having getting the rusted motor replaced and was able to get it up and running as promised. It was nice to get the house cooled down after a historically hot day."
mr brown B. thornton , colorado August 06, 2022 "Service Associates were prompt, knowledgeable, polite & focused on the installation."
richard P. aurora, colorado August 03, 2022 "My tech was Aaron who was very professional and in my opinion did a fantastic job. Thanks to Aaron"
mr brown B. brighton, colorado August 03, 2022 "Using the Priority+ provision Service Plan, Sherman, Seth, Uriel & several electricians performed outstanding service yesterday working tirelessly to complete all work by the end of day."
denise S. thornton, colorado August 02, 2022 "I had an emergency winter of 2022 and you were not available - had to find another company (they were outstanding)."
steve M. denver, colorado August 02, 2022 "Good service for the installation but they still need to come back and finish some incomplete work. They were supposed to reach out to schedule but have not heard anything yet."
daniel H. denver, colorado July 28, 2022 "You have a very professional business that I enjoyed working with."
melvin D. aurora, colorado July 26, 2022 "Time to respond and complete the job. Tech and electrician were excellent."
joan K. centennial, colorado July 23, 2022 "Totally satisfied with service but do not make recommendations to friends unless directly asked."
trent B. commerce city, colorado July 23, 2022 "This is based on the previous 2 technicians sent out before our Friday visit. We have had now 3 visits to repair our A/C unit and it is still not working correctly. It has taken about 2 months so far as well."
gail B. broomfield, colorado July 20, 2022 "We are happy with our choice of A/C company & heating/ cooling systems."
john M. centennial, colorado July 17, 2022 "Condenser had been left OFF by a previous technician. He turned it back on and we again cool! Glad he discovered this!"
keeley C. aurora, colorado July 14, 2022 "I always get appointments in a surprisingly prompt way. Everyone has been nothing but professional and incredibly down to earth and nice. I do NOT feel like I am getting the run around! Very great staff!"
isabel C. westminster, colorado July 13, 2022 "The tech provided excellent service, sent text before arriving, he gave a summary of the what was done and also made recommendations."
barbara S. denver, colorado July 10, 2022 "This past Thursday a rep visited and found a part needing replacement. On Friday I called the office and was told the part had not been re-ordered. Called again on Saturday with same result. Just how hard is to re-order a part and why should I as a customer have to continue to check on what you should be doing?"
boyd B. lakewood, colorado July 07, 2022 "Technicians on scheduled time, very friendly, highly informed about products and installation, gave us excellent directions on how to operate new thermostat for new furnace and a.c."
cathy N. littleton, colorado June 28, 2022 "I was very satisfied with initial contact with the company in November 2021 when I needed an old furnace checked and ended up purchasing heater, A/C and hot water heater."
progressive churc C. aurora, colorado June 28, 2022 "Technicians provide quality and professional service"
larry G. greenwood village, colorado June 24, 2022 "This service rep was excellent but not all of them are."
annie G. denver, colorado June 22, 2022 "I have been a Service Expert customer for over 20 years. They are very reliable and have excellent customer service."
richard S. aurora, colorado June 09, 2022 "I don't usually make recommendations to family and/or neighbors."
arlin C. lakewood, colorado June 06, 2022 "Found something wrong with our air conditioner fix it and saved us money."
carol B. highlands ranch, colorado June 03, 2022 "Always received prompt, expert and reliable service from Service Experts."
steve M. centennial, colorado May 31, 2022 "Always professional and explains what he or she did at the apointment"
elizabeth K. lakewood, colorado May 26, 2022 "Because I get really good customer service, especially from the repairman named Doug, who has been with the company for many years. DOUG IS THE BEST!!!! HE IS A 10 AND I HOPE THE COMPANY VALUES HIM AS AN EMPLOYEE."
patsy R. littleton, colorado May 26, 2022 "The guy was polite, wore a mask. I pointed out what to do & he did the work."
vernon S. arvada, colorado May 18, 2022 "Billing is incorrect.. bottom of service ticket 0130447 clearly states two payments , made receipt shows only one. Called office to report same clerk said "computer is slow"..!!!!!!!!!"
steve K. lakewood, colorado May 16, 2022 "Service Experts have been servicing my furnace and AC units sense they were install and have always been prompt professional and treat there customers with respect."
j.micheal G. arvada, colorado May 12, 2022 "The tech was very pleasant and knowledgeable, took time to explain what he found and move on to the next part."
eleanor B. denver, colorado May 11, 2022 "I have only had 3 men that done a good job and this wa one of them. I was so pleased to see how this wonderful person cleaned and fixed everything. He was very had working person. GOOD JOB."
john Y. arvada, colorado May 11, 2022 "Always dependable, courteous and do a thorough job. I gave my daughter in law your name and she also used you after moving into their new home."
janice T. aurora, colorado May 07, 2022 "Aaron had serviced my furnace & AC last April; that made me feel comfortable & safe with his being in my house & working on my furnace. Hes good & explained & answered questions."
mona O. commerce city, colorado May 03, 2022 "I wasn't at the house when he came but my son said he was satisfied."
janice F. littleton, colorado May 03, 2022 "Technician was friendly, courteous, efficient & thorough."
tom B. lakewood, colorado April 28, 2022 "Sales Rep Rory Godfrey was wonderful! What a delightful man! Very knowledgeable, professional, polite and friendly! It was a genuine pleasure doing business with him! Thank you!"
christina H. henderson, colorado April 21, 2022 "Sherman is great. He's super respectful, knowledgeable, professional, and thorough. He always does a wonderful job and this time was no different."
richard F. denver, colorado April 20, 2022 "The tech called ahead, was here on time. He was professional and very knowledgeable."
doug S. westminster, colorado April 15, 2022 "Prompt professional installation of top notch equipment"
gail T. aurora, colorado April 15, 2022 "Everyone was friendly, courteous, knew what they were doing and cleaned up after themselves. We have not had air conditioning since we moved into this condo 3 years ago. When testing the ac we were cold in about 2 minutes! Looking forward to a comfortable summer."
sandy F. littleton, colorado April 14, 2022 "Technician Teddy wasn't in basement very long (compared to previous tech visits) but had a purchase recommendation, also when checking unit outside disconnected my hose. rather than use the front location near air conditioning unit."
marijane S. denver, colorado April 14, 2022 "good information - pleasant and professional presentation - demonstrated readiness to be helpful with an old appliance and provided information about this."
dale T. westminster, colorado April 14, 2022 "Teddy was on time, super nice, knew his stuff. Couldn't be happier with our service."
greg O. denver, colorado April 09, 2022 "Excellent work. Arrived on time and kept me updated on status of the project."
edward D. denver, colorado April 09, 2022 "The appointment was made on the same day I inquired. The technician was on time and was very thorough and helpful and explained what was the issue."
veronica S. arvada, colorado April 05, 2022 "Two different technicians came out, the first did not fix the problem. The second found an entirely different problem and stated I needed a new part and a plumber. I called a different company who does plumbing and HVAC. They have said the part does not need to be replaced and found a different issue."
jeannette C. arvada, colorado April 03, 2022 "Teddy and Nick? were prompt, friendly and explained things in detail. I am beyond happy that even though they didn't mention noticing anything was wrong, the north side of my house is soooo much warmer!!!"
boyd B. lakewood, colorado April 01, 2022 "Sherman was extremely knowledgable about our airconditioning and heating system and went above and beyond the call of duty to locate and correct the problem we were having with the shut off. Also extremely polite and patient in explaining to us what he was looking for and then how to fix it. Also took great care to use booties to keep our floors clean when going in and outdoors. He is our hero!"
ryan S. westminster, colorado March 31, 2022 "Mostly professional. Showed up on time. My main issue was with the electricians who were not so professional, stayed late, and the system didnt work when they left. A tech came back out two days later and fixed it."
jim O. littleton, colorado March 30, 2022 "Teddy was focused, personable, and did a good job of explaining what he found."
don E. broomfield, colorado March 24, 2022 "I received a very HONEST assessment of my proposed project which helped me make an informed decision."
emilie L. denver, colorado March 23, 2022 "Teddy showed up at my house with a smile on his face and a winning attitude. He immediately found the problem, fixed the problem, explained the problem and was very personable and professional."
martha C. highlands ranch, colorado March 20, 2022 "Your response was amazingly fast. Abby who took my first call was so understanding and compassionate and even re-arranged the serviceman's call schedule to get us taken care of at a time that worked for me - even calling another customer to get them to switch their service times. The serviceman was super nice and gave very good service and charged me a very reasonable amount. I am so glad I am a member of your service program!"
casey J. golden, colorado March 12, 2022 "Mechanic explained what he was checking and what were the results."
don R. centennial, colorado March 03, 2022 "Ordinarily, I don't give any rating higher than a 9, but in view of the excellent service a gave a rating of 10!"
greg O. denver, colorado March 03, 2022 "Arrived on time, explained results and answered all questions."
muriel T. denver, colorado March 01, 2022 "Because it was cut wrong twice the service man is very nice and he was very helpful"
chris K. littleton, colorado February 22, 2022 "Carlos was right on time, explained everything to me and was extremely polite and courteous."
terry G. lakewood, colorado February 14, 2022 "Technician was very good but the margin pricing of our new thermostat was outrageous. We bought it from Amazon for $100 while Service Experts quoted us $580. No wonder there is inflation going on when vendors mark-up their prices to such ridiculous amounts!"
michael B. lakewood, colorado February 10, 2022 "The service tech was very considerate, with good manners. He didn't interrupt my work more than necessary. Everything seems to be working fine."
dori L. denver, colorado February 09, 2022 "The technician plumber you assigned me Was utterly fantastic. He saved me so much money and did a beautiful job. Youve got a gem of an employee there!"
peter A. denver, colorado February 08, 2022 "Called to announce his arrival, arrived on time, worked efficiently and cleaned up before he left."