Service Experts Heating & Air Conditioning Reviews

"Aaron went right to the problem and corrected it"

"The technician was very friendly and knowledgeable also very respectful of my property"

"On time very polite did his job and left"

"The company responded quickly and the the service provider was excellent and polite. However, he was unable to fix the issue so that is the only reason I rated it as a 9 instead of a 10. Otherwise your company was great and very kind to give me an educator discount."

"I assume they did a good job, not really sure. Making appointment was an efficient mess. Your scheduling department needs work, appt always gets screwed up."

"Great response to a failing heating unit. Repairman Ernie was here the same day we called, and determining that it was time to replace a 22 year old unit, Ernie is our favorite HVAC guy. Brian came by that afternoon to assess our needs and give us a quote. He was very friendly and professional and didn't try to sell us more than what we truly needed. The unit was installed the very next day by Josiah with an assist from Teddy. Josiah did and great job installing and communicating, and did a super job cleaning up afterward. This was a perfectly executed textbook example of superior customer service and great teamwork!"

"The techs that came out to inspect my issue went above and beyond my expectations,"

"Very knowledgeable about heater maintenance"

"The telephone clerk was pleasant and helpful and wears able to schedules an appointment in only two days. Carlos, I think his name was, who came to check out my furnace was extremely polite, professional, and tidy."

"Technician was polite and did his inspection quickly. He even called to let me know he could come earlier than scheduled to see if that worked for me."

"Best ever. I lease & it's the best decision I've ever made!!!! Look into leasing you will be happily surprised."

"Ernie identified the problem and fixed it right away."

"Very satisfied with the professional work ethics and quality of work that Sherman and Josiah displayed. They were knowledgeable about the task."

"After techs were here we had no heat till they could return. House got to 59 degrees returned next day at 2 rather than 6-8 appt was set"

"Need more room then this space to even begin my frustrations! $660 for one part and a 15 min job? REALLY! Not an invoice to prove work, labor, part break down!"

"Aaron was rxcellent."

"He was very polite and helpful"

"On time and good job"

"Aaron did a great job and answered all my questions."

"He was very courteous, and answered all my questions. He offered additional ideas which were helpful."

"Problem identfied & solution done"

"Aaron is very thorough in the work that he does. He takes pride in his work and it shows. Thank you! Please note...regarding comments below...you mention plumbing but you now (again) do not have a plumber. Please get one! This is disconcerting if I have a plumbing emergency I am not sure who to call."

"Erie was nice and professional,however he did not take the time to look at multiple solutions to our problem. And was not clear on pricing"

"Very impressed with Aaron professionalism. Rory was a good conversationalist whose function is to keep homeowners from distracting Aaron. That's very smart."

"I've been a customer of Service Experts (and previous company) since 1998. They have always done a great job."

"Aaron was very professional and did a great job of."

"They were very efficient, and told me all I need to know about the condition of my system and water heater."

"Aaron was very professional and knowledgeable"

"Ordinarily, I give no higher than a nine but in light of the quality of your service technicians, I gave this one a 10. Outstanding service tech and assistant!"

"Technician was timely, asked me questions and took his time to be thorough"

"I called Service Experts because my thermostat indicated that there was a problem with the humidifier and that I should call the installer. Also, I felt cold even though thermostat was set to 75 degrees. Ernie checked the humidifier and the thermostat. Turns out the humidifier is not hooked up to the thermostat nor was there a need for it to be. He explained why that was not a problem. No issues. Now that I understand, I definitely am not stressed that serious repairs would be needed. I thanked Ernie. His checking eased my mind."

"Tech was very thorough. When office called to see if tech could come earlier they listened to me when I said the time I could get to location. Everybody worked together."

"The service itself was fine. No issues discovered. The technician was polite and helpful. However, he accidentally spilled dirty water from his vacuum on the carpet on our basement stairs and in our finished basement. He did his best to dry it out and clean with a carpet cleaner, but the carpet now has permanent stains on it. While it was accidental, it is disappointing."

"technician turned the gas off inside my furnace so i had no heat the next day."

"Knowledgable and efficient technician. He isolated the problem and was able to rewire, bypassing the Zone controller, to allow use of the heater until part or parts could be ordered/installed."

"Very thorough, friendly and professional"

"Teddy and Carlos did a great job."

"There was a couple things suggested to be fixed, but I haven't gotten an estimate yet."

"Professional and friendly."

"Doug is the best! I always know the tune-ups are going to be thorough and efficient."

"Iwent down stairs about 10 pm there wes water all over the floor Iwerked with the water over box it finally drained and the box worked ok from then on.now it ok."

"They went the extra mile to find a small problem and fix it."

"Your technician was not vaccinated and was not happy that we asked him to wear a mask. Then he spent about as much time using our bathroom as he did checking our furnace."

"Our new furnace installer was excellent. So efficient, helpful, and efficient. Anthony M. Did a super job."

"Friendly efficient informative"

"Guys were on time, polite, knowledgable and willing to explain mechanics."

"On time completed ck in short time"

"Our technician seemed knowledgeable and was very friendly and respectful!!"

"Rory came out and did a nice evaluation. However, I have not heard from him since. He hasnt replied to my text, voicemail, or email."

"Quick, competent, didn't try to sell us anything we didn't need"

"Was very professional,he cleans things a haven't seen clean before!"

"Aaron did a great job. Quiet and very professional."

"Sherman was the best. Very thorough, professional and respectful. I would like to request him every year. Outstanding compared to the others"

"Technician was, polite, efficient and came early for service appointment after office called to confirm earlier time was convenient for us. .Tech will order replacement filter for humidfier and return to install it."

"Great customer service and I really enjoyed the techs and think they were efficient, on time, and did a great job"

"Came on time and was very personable."

"Friendly, patient, helpful"

"very friendly and professional."

"Tech was pleasant, efficient, and explained all that he was doing."

"The tech was very nice and he cleaned and vacuumed the furnace and answered all my questions."

"Great as always"

"looks good, the job was done, arrived on time, good deal!!."

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"Friendly, friendly and very professiional."

"New furnace/AC installation in July went great with tech Ray. Professional, knowledgeable, personable, & skillful. 1st time furnace inspection with tech Aaron was OK, but I feel he could improve with communication & customer service skills. Also, I had to request a complimentary filter, which I believe is provided to all customers at the time of inspection. Since this is still a new furnace, I want to be educated as much as possible & be a good safety partner with Serv. Ex. I can only do that thru questions & knowledge."

"He does a real tune, checks things & vacuums out area always has done a great job for us!"

"Ernie was great. Explained everything well to us. Obviously knows his craft. We will request him as our regular tech for our bi-annual HVAC servicing and maintenance."

"He was here a while doing the work and everything checked out great."

"Steven seemed to work efficiently. He was also polite. I appreciated his finding that I had not changed my air filter regularly and instructed me properly without condemnation."

"Sherman was very helpful and educated me on the problem he discovered."

"Technician was very informative and answered my questions"

"He was efficient. Started the job, did the job, explained what he had found."

"Professional and courteous"

"Aaron is professional and did a thorough job."

"All techs that have come over over the years are knowledgeable, experienced and very friendly."

"Fast, efficient, friendly"

"Straight forward, thorough, and explained things."

"problem nor resolved"

"Aron the tech was very thorough and considerate. He explained everything he reviewed and examined. Nice personality"

"I called and that day you had a technician out to look at my unit, unable to repair it he had a sales representative come out the following day and he was very helpful. Very impressed with the prompt attention I received. Thank you."

"Professional personalized caring service. Well-mannered and confidence-inspiring. Also making and changing appointments were handled so easily and smoothy"

"Sherman was excellent. Very knowledgeable and prompt."

"Steve did some AC care that I dont think any of your people had done before. He took off the side panels and cleaned the pieces underneath which were covered with dirt."

"Great, professional technician."

"Sherman was very knowledgeable and resolved our issue quickly. The other gentleman was helpful as well."

"Our technician was in time, friendly, thorough and professional."

"Sherman was great! However, he did not have the replacement parts with him. Guess they have to be special ordered..."

"Steve was on time and did a great job."

"Very knowledgeable and courteous."

"Both service staff members arrived on time and provided us with good info on the mini-split unit and gave us info on adjacent a/c units which you installed a few years ago and we plan to have you do a service in the spring"

"Friendly, competent, efficient"

"The techs have always done an awesome job when they've come to our house. We've never had any issues."

"Steven patiently answered questions. I was very comfortable in having him in my home. He was pleasant, friendly and knowledgeable."

"Did NOT care to repair AC only replace AC and Heater"

"We have been service experts customers for years. It just keeps getting better. Sherman may be the finest example of the textbook perfect employee. He is a nice, well mannered, well spoken professional who does his work efficiently but never too busy to answer my silly questions or share his knowledge."

"very complete inspection and service"

"After Aaron installed a hard start kit and tripped the breaker the cooling never took place. House reached 85 degrees at 2 pm on July 22, 2021 On July 23rd Doug arrived and recommended the breaker needed to be replaced and recommended a specific contractor for me to call. The total estimated cost for trip charge & new breaker would be $250. I decided to call a friend electriction who said nothing was wrong with the breaker & my system was up & running but it would take at least 24 hrs. for the cooling system to catch up & cool the house. He was correct. On Sat. July 24 my house was cooling correctly and I did not have to change the breaker. I saved $250 by not scheduling your recommended contractor to come out. If Doug, on Friday's inspection or Aaron had informed me to give the system 24 hrs all of this misinformation would not have occurred. I questioned to your clerk (who answers the phone) whether or not the hard start kit was necessary to replace and that I felt I should be reimbursed for that part since all that supposedly happened was a tripped breaker!! Not to pleased with your service technicians at this point. I have been on your service contract for 15 plus years and have spent big bucks having you install a new furnace and air conditioner in the past plus other instillations during the years. I expect some reimbursement at this time. Rose Ellen Monge"

"It was informative and clear."

"Experienced, knowledge,courteous"

"Super friendly and informative."

"Crystal was friendly and knowledgeable, explaining everything to me in a way that I could understand."

"From Dominic in sales, to the portable a/c unit that he provided me; to Ray's, Ernie's, & Tyler's great work, I am so very happy with my new Lennox a/c & furnace so far! They all exerted great efforts, were professional, patient, conscientious, competent, & personable, & I felt very safe with the new equipment when they left. Also, Ray & Tyler came back the next day to address some thumping in the ducts, which they fixed, along with answering my many questions & concerns, as this was my first experience with a brand-new dual set of a/c & furnace. Dominic also answered all my questions regarding the products being purchased, prices, & the portable a/c was truly a blessing during the days it was here! I am a longtime SE customer & certainly have every intention of continuing with their great service! Also, the complimentary 1-year service checks will be great appreciated on my new equipment, as I have done those checks routinely every 6 months with SE! Thank you, Service Experts!"

"Great customer service"

"Helpful, courteous, good communicator"

"Diligent service person."

"Multiple calls, multiple service, no resolution. Had to call in another company to effect repairs. Filter installed was commercial not residential as it should have been. One tech didn't have his tools with him, so we waited I believe it was at least 24 hours for another to show up, and that was after multiple calls to call center. You can look at your records, I lost track of how many calls and how many techs came to the house. Call center was not helpful."

"Very pleasant technician. Seemed very competent."

"I've been a customer for over 20 years. Service Experts have always done a great job."

"We were told on the phone it would be an initial $99 dollar charge and a technitian showed up and was only here for 30 minutes and it was a $170 first charge. He then stated we were out of warranty and it would be a part cost of $1,500. We had to do our own research to know we had a 10 year warranty after waiting online for 3 hours with Lenox. We have a signature series unit and the warrany does not start until we took ownership of our new home. He definitely knew this but seems he was trying to get an additional $1,500 in payment. He also did not let us know why we had water in the bottom of our unit. I read online from Lenox this unit has also had some coil failures and I am not sure he even looked at this. I will finish getting this replaced by service experts but I have lost a lot of trust after just the first visit."

"Steven was an excellent technician. He was polite and friendly. He replaced the cover on the furnace area and put our garden hose that he used to clean the air conditioner unit back where it belonged."

"The technician was helpful but had only worked for Service Experts for 2 weeks and didn't know much about heaters."

"friendly and very professional"

"Good job,service,and very professional-also a very nice man."

"Crystal was thorough, honest, straight-forward and didn't try to sell me a new air conditioner! I think she is great and hope she will help me with my fall check-up."

"Steve did a thorough inspection."

"Technician responded quickly on Sunday.He said we would heatr on Monday about when we would get our air-conditioning fixed. It is Tuesday afternoon we still have not heard from you."

"Technician was great!!!"

"The gentleman that came out to do our service was great. He did a great job, was friendly and worked diligently. Setting up the appointment was a little difficult"

"Fast, efficient, on time"

"Knowledgeable, courteous technician."

"Rory was amazing! He was very thorough and explained everything so well. We felt so comfortable working with him and having him in our home."

"Steve is very knowledgeable, but very important also ~~~ polite, concerned, and respectful!!!"

"Steve did a really nice job in servicing our furnace and A/C. Very professional!"

"Doug always does a GREAT job. He is very thorough and does not cut corners."

"Very through job and customer friendly"

"Sherman was very thorough, conscientious, & professional with his service of my AC, & I felt safe & reassured when he was finished with his work."

"Thoroughness of inspection and unit cleaning."

"Service Experts always does a good job of maintaining my furnace and A/C unit. I've never met a tech that has not done a good job and has not been professional and courteous."

"He listened to where things were located, came in & did the job."

"Friendly efficient helpful"

"Friendly customer service, friendly and helpful technician"

"Helpful, efficient & friendly. Work was promptly and properly done."

"tech was knowlegable, courtious & effecient"

"Courteous and got the job done expeditiously."

"thorough check performed"

"Sherman spent a lot of time checking things out, actually did a few things that other technicians had not done so always happy to learn new things about my service provider."

"Professional and courtious"

"steven and doug were very skilled and efficient. they arrived on time and solved my problem"

"It would be a 10 except Aaron said he would call us to set another appointment to finish the inspection on the outside air conditioner, but that has not happened. Aaron was unable to finish the inspection because of the weather (snowing)."

"The resolution of my humidifier problem was slow. Several visits, a couple of pad changes, and finally a repair of the solenoid. I got the feeling that some of the technicians that visited were in over their heads. Another disappointment was when I ordered my own humidifier pads and learned that you guys charged me way over 10 times more than the pad cost me at retail. I get the concept of stocking fees, but thats exorbitant. Makes me wonder about the other fees Ive paid, or supplies that I have purchased from you. Up till now I felt confident about the work you have done. Robin at the office has been great to work with, but the quality of service is now something that I doubt"

"Technician was polite and professional. Checked and cleaned out AC unit."

"kind and good"

"Professional, friendly"

"Called me before coming, on time, clean and went over what he did."

"Sherman did a great job servicing our air conditioner"

"Sherman was prompt, polite, professional and friendly."

"Very courteous & explained things well"

"Tech was very nice. He called and could come earlier. He solved the problem immediately."

"On time and replaced my humidifier filter."

"Service was professional, quick & fair."

"Dominic did a great job for us. But the installation of both items where questionable. There is a leak on the piping to the humidifier, and overall of the installation of both seem sloppy."

"After being with the $600 charge to fix my lower fan and I and he did I didnt have money to do that at the time the price came to around $200. I still dont have heat as of 3/11. I didnt call the office and ask for a copy of an itemized bill free for labor man hours and parts cost and will send a screenshot of something to just show me my address"

"Doug is the best, I trust him completely."

"First tech didnt know how to fix the issue. Took two visits to get it figured out"

"Felt satisfied he knew what to do. Didnt have to worry."

"Aaron was on time, worked hard and, was a very polite young guy."

"He was polite and Very knowledgeable"

"On the coldest day of the year, a ;Saturday, was able to get a technician (Doug) to the house to fix our furnace. Doug was very knowledgeable and professional, and was able to solve the problem."

"Very competent"

"Aaron was right on time and performed a thorough tune-up of my new HVAC system. When system was installed in the summer it was too hot to to test the operation and efficiency of the furnace so Aaron made certain that it was operating and peak efficiency."

"They were extremely polite and knowledgable and thorough."

"Eric was FABULOUS thorough knowledgable arrived quickly checked all systems on SUPER BOWL SUNDAY!!! and was back next morning to replace parts. I've never been so happy to have signed up for the Advantage Program it's the ONLY way to replace your systems."

"there has been a problem with techs being able to find my property when they enter the address into map apps. I've asked for this to be addressed more than once. On this visit the tech was awesome but I feel bad that he was late because he was directed to the wrong location."

"Located problem quickly and fixed it."

"Provided very courteous and efficient service"

"Doug did a great job, and fixed a problem we didn't know we had."

"Matt did as great job explaining things."

"The techs came in and did their work. Gave us a great summary and some helpful tips."

"Ernie looked for the continual noise that is coming from the vents/air ducts but wasnt able to identify the problem."

"He was very efficient and thorough in summing up the condition of my furnace and what steps I need to take to make it run more efficiently."

"Great personality and hygiene."

"Daniel was considerate, polite and explained what he was going to do."

"Good ??"

"Professional, informative and friendly."

"Good job"

"Arrived early and was conscious of time to complete work."

"He was on time, pleasant and explained what he did."

"I did not have any issues with the service provided by the service rep. However, the service rep who came to do my fall tuneup in November failed to inspect and clean my humidifier system and recommend Replacement of the canister. As a result my humidifier stopped working, causing me to have to place a service call two months later."

"He was helpful and Took Measurements for a Baseboard register that we needed. He took notes on separate issues to ask his manager."

"Professional and very through"

"Staff and technicians are stellar. Service is superior."

"The customer service was terrible, changing my appointment time from earlier to later without telling me. The Technician was wonderful. Clean, Courteous, Knowledgeable."

"He was in time, used time well did great job"

"Matt is working on getting warranty information"

"Austin came on time and did a through job of checking on our heating system and did a good job of explaining what he did."

"The technician was on time and very professional"

"Your plumber was called in to address an issue with low pressure. We mentioned that the city recommended checking both the water softener and the regulator. Rather than troubleshooting to address the issue he simply cranked the psi from 50 to 75 (a 50%) increase. This caused our RO unit to burst in the sediment filter housing causing flooding in our home. When called back out I expressly told him how concerned I was to have the pressure so high. He simply brought me down to show me that it was steady at 75 using a pressure gauge attached to the water heater and explained he's been doing this for thirty years. Arrogance has cost us thousands of dollars."

"They were prompt, knowledgeable, and friendly"

"He did his job and left quickly."

"They were polite and they done a good jkob and told me the condition of my furnace."

"He was informative and thorough. Very polite."

"He did a good job"

"He answered all my questions and gave me tips of my concerns on door vents."

"Service tech very nice, ontime."

"We were grateful for his kindness and service. However, he was not wearing a mask at all times. My father is seriously ill with leukemia, and we are caretakers, so this is a particularly worrisome concern for us."

"The installers were competent, courteous and hard-working"

"My humidifier is very loud. Anyway to make it quieter. Sandra Gothard"

"Logan was very professional and friendly. He answered all of our questions - and even changed our furnace filter!"

"Doug is very organized and efficent"

"Doug, who has been servicing my furnaces for at least 15 years, is very knowledgeable, explains things clearly and is engaging about the service. Courteous, and always on time."

"I called Sunday morning and was told that someone would be there Sunday. SEVEN hours later, with my house in the 50's I called again, to be finally told that the person who should have come had the day off and the replacement person had not been told to come. He did finally come on Sunday evening and did not have the part the furnace needed so he rigged somethg that worked to keep the furnace on and they brought the new part the next day. and put it in. The usual good service, other than someone dropping the ball all day Sunday, and no one ever checking in with me to find out what was going on. NOT good."

"Ernie was prompt on his arrival and able to find the problem and fix it quickly."

"the techs were very professional and friendly"

"The staff were great but I was very disappointed that the service/trip fee wasnt applied towards the entire Bill. I thought that was the usual billing process."

"Professional, very knowledgeable, knew what he was doing, explained everything, and answered all of my questions."

"Doug completed the work requested, no problem. Prompt, courteous, on time. I was surprised that he was unable or unwilling to provide a "ballpark" or "best guess" estimate for all house plumbing to be replaced, a possible future project. He responded that he had "no idea"."

"Trevor was very nice and professional"

"Matt did a great job. Very professional and quick."

"Doug is very knowledgable about servicing my boiler."

"Danny was very professional - came in - took care of the service - and answered any questions I had and was very personable."

"Easy to talk to willing to explain what hes doing"

"Friendly on time and professional."

"Home Run"

"Good Service"

"Austin was very professional, knowledgeable, & conscientious about wearing the shoe covers doing his service. He also DIDN'T RUSH, which I really appreciated. He explained to me what he was doing, & why, so I would be reassured about safety with my furnace. I was very grateful for his time & expertise! I also benefitted from the $79 special, for which I was thankful! Thank you, also, for the little green thumbs on the positive side & for respecting our experience with Service Experts! I am a longtime customer & hope that SE will follow me to my new Lakewood home (when I find it!)!"

"The service man once again did a thorough job in an efficient manner."

"With this Covid thing we were really impressed with our service man and would recommend him to family and friends ! I would really like to know his name please !"

"The technician arrived at the designated time and completed the maintenance visit in a timely manner."

"Aaron was very friendly and explained the condition of our furnace very well"

"Dominic was knowledgeable and friendly and explained everything."

"Aaron was thoughtful, hard working and efficient. He made a point of sharing useful tips with us as well as doing a thorough job."

"Doug arrived on time and explained the problem. Parts are on order"

"They were polite service men and I was explained to me so I knew ever thing."

"Very respectful of our home and informative"

"Done quickly, put booties on to prevent outside dirty coming into my home, professional, friendly and knowledgeable."

"Aaron was very thorough in his servicing of our furnace and A/C, and adjusted our humidifier to its proper setting and provided tips on how to make sure it runs at peak efficiency."

"likeable, friendly, efficient"

"Doug easy to work with.k"

"I can't fathom why a so called technician will not make any attempt of fixing a problem but just want to sell their company product to you. they only interested in making money from people. i can say it is one of the most useless companies duping people, how can service materials cost $1900 and trip service fee cost $129 when another person fixed the problem for $120."

"Couldn't be more pleased -- a long-standing problem finally got solved, after years of struggle."

"Chris seemed too important, somewhat put out to be here. He did not wear a mask or shoe coverings, or ask if I had a preference. He was here last Friday and never sent me an estimate. I've written him and Service Experts off."

"Technician saw what I suspected was the problem. Fixed immediately."

"provided adequate services"

"Our heating unit was checked and the technician reported that it is in good condition, aging appropriately. The tech offered information about a humidifier similar to one installed several years ago. And I would have expected the tech to cycle the system at least one time to be sure the thermostat was operating satisfactorily. Today the outside temp is approximately 35deg F and the system is functioning normally."

"The Service Rep provided to me the check off list and explained those items that would need service in the future and the one item that needed service now."

"Doug seemed to know the furnace."

"When called for appointment, told that the cost to replace the CS bathroom faucet would be $129 but the price might be a 'little' lower or higher. When techs arrived told that the cost was $319 and the quoted price of $129 was incorrect. This action considered to be a 'bait and switch' scheme. Certainly $319 is not a 'little higher' than the quoted price of $129. Techs did not arrive at the quoted time and were not customer friendly. The faucet as installed but the work was shoddy. After testing the faucet after a couple days, noticed that two connections were leaking causing a puddle of water under the sink. I had to crawl under the sink and with my tools, correct the two leaking connections. One would think that SE would use staff that were knowledgeable and would perform a professional job. This was not done. The actual charged price of $319 was much higher than other quoted prices from other companies. If the $319 price had been quoted upfront, I would have gone with another company. SE service borders on being a rip-off and almost fraudulent."

"explained everything"

"Both Austin and Trevor were very professional and took the time to explain everything to us! They truly seemed to care about us! I would like to request them for future appointments!"

"My shower fittings were installed incorrectly 12 years ago. Water comes out of the tub spout and shower head at the same time, allowing for little pressure. I have had numerous plumbers over the years to fix the fittings. They have all said that because the fittings were installed incorrectly that I would need to replace the entire plumbing in the wall from spout to shower head requiring a tile demo and installation! I was expecting Matt to tell me the same thing and ready to do it when a miracle happened!!! Matt fixed it!!! He is my hero! The water comes out of the shower head only full force for the first time ever!!!!!!! I need some other plumbing work around the house and I only want Matt to come over."

"Just good service."

"I work from home so asked them to be as quiet as possible and I barely heard them. Also were friendly, polite, and efficient"

"I CALLED FOR A SIMPLE SERVICE CALL TO CLEAN AND SERVICE MY FURNACE AND A/C. WHAT I GOT WAS JUST AN INSPECTION WHICH I DID NOT ASK FOR. YOUR EMPLOYEES NEED TO LISTEN TO THE CUSTOMER!! I WILL NOT USE YOU AGAIN. HORRIBLE CUSTOMER SERVICE. ALL YOU WANTED WAS FOR ME TO BUY A NEW FURNACE AND A/C. NEVER HAPPEN FROM YOU."

"prompt; professional; courteous"

"Tech was understanding, knowledgeable , efficient and explained any unusual happenings."

"very professional and answered all of my questions."

"Austin and Rick performed an A/C tune up and they did a very professional and thorough analysis of my system. It was suggested that I replace my system as my 19 year old furnace and 30 year air conditioner were on its last legs. I was informed about an oil leak coming the blower motor of the furnace and was told it was a matter of time before it seized up."

"Austin spent the time necessary to find out what was actually causing our blower motor to turn on and off - and then he developed an ad hoc fix that kept our AC going during last weekends 90 degree temp, until he was able to procure a replacement board. He is an asset to your company."

"Austin was very informative and the work he did exceeded my expectations."

"Pleasant and polite. Worked effectively and efficiently"

"Always professional thorough nice friendly & caring. I love my advantage program. Don't need any worries."

"Matt gave us very valuable information!!"

"The technician mis-diagnosed the issue as being a problem with the blower motor. I had a second HVAC company come in where they diagnosed the issue as being a stuck/clogged drain pipe, which they subsequently repaired. As "luck' would have it, there was a sales consultant who happened to be in the area who was more than happy to give me estimates for a new furnace and/or AC....this felt like a scam to me. On top of this, the technician somehow managed to break the furnace ventilation/flue, which i'm having the second HVAC company fix! I will be sharing my story will all my family, friends, neighbors, and co-workers and will be telling them to avoid Service Experts at all costs base on this terrible service experience."

"Very competent and experienced"

"John did a great job - can't give a 10, however, because the blower motor he installed turned out to be faulty - which, of course, was not John's fault."

"John did a great job of explaining everything he did, and why it was important to do. That's important to me as a customer, I like transparency into what's being recommended and why."

"Fast service good technician"

"Very knowledgeable and adjusted the job to connect water service to refrigerator in a more satisfying manner than suggested by best buy."

"Very professional, not pushy, knowledgeable."

"Tech arrived on time and fixed the problem.."

"You guys were efficient got me in right away"

"The problem was solved quickly"

"Ernie is a most patient and respectful young man. He seemed to know the problem immediately. It must have been correct -- we no longer have water in our basement from the AC! :)"

"Technician was very friendly."

"Tech was great. had issue with scheduling."

"1} I want a copy ASAP before you install or remove anything of what we agreed to so I can read it over. Many details were discussed but I still do no have a copy of the paperwork. Also, Christopher said the would not charge the $129 service call (tear up or void my check) because nothing was serviced. All the time was a sales pitch to convince I needed a new Furnace and AC. At this time I would prefer an actual printed copy ASAP. I have called several times and emailed to him what I need but no calls back or a way for me to get a copy of the Agreement, I have never heard of a situation where one does not get a copy of the Agreement, I am Charles Saylor at 13114 Bellaire Drive, Thornton, CO 80241 303 916-2334"

"Both technicians were professional acting."

"Very friendly and courteous. Did a great job of explaining what he was doing and the pricing."