When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many property owners begin their search for an AC repair company online. While you’re there, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when searching for an AC repair company. Find out which companies the people you trust have worked with for HVAC repair in the past and whether they had a good experience. This firsthand information and the opportunity to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, ask if if they’re able to come to you for an added cost. Carefully weigh your local companies before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inopportune times. Choosing a company that delivers emergency services is vital if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s focus on excellent craftsmanship and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Require proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service very likely has the experience it needs to handle complex repairs. Find out how long the company has been in business. Then, ask a technician whether they have previously encountered the problem you need repaired. Such experience is essential to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting several quotes helps you select a company that offers competitive and reasonable prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trustworthy companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC professional doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Denver.