Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Denver Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, steers sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and ensure complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also performs installation and service on IAQ equipment and products, as well, and has the expertise to follow controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, concerns, and billing questions with the highest measure of courtesy and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also held accountable for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following company radio and pager policies, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also interacts with the customer to verify the customer is aware of scheduled appointments, respond to queries, and to help resolve concerns. The Dispatcher efficiently plans and routes the most appropriate technicians using established company procedures.